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Education and Quality Manager

4 months ago

Texas Gulf Coast, United States Pafford EMS Full time

**Essential Duties and Responsibilities**:

- Performs supervisory, administrative, and managerial work in direct support of the daily directives of Pafford Emergency

Medical Services in the assigned region.
- Coordinates the delivery of exceptional emergency medical service treatment and care through training and quality assurance.
- Maintains direct oversight and responsibility for the educational functions of the emergency service program including; but not

limited to, maintaining the educational roster in a, persistent, “mission ready” status with the focus on clinical compliance,
FTO deployment, organization of student/observer program, logistics and supply ordering.
- Directly manages the supplies necessary for monthly course offerings.
- Performs audits, as assigned by the Director, on key clinical points identified by the Executive Leadership Team.
- Performs personnel functions including on-boarding new-hires through a comprehensive orientation program.
- Ensures the maintenance and cleanliness of all facilities, vehicles and equipment assigned to the Education

department.
- Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of

reports, records and other documents as necessary.
- Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to

enhance and maintain knowledge of trends and developments within the industry.
- Oversees, guides, and mentors field training officers and staff in the performance of their duties.
- Supports and promotes Pafford EMS culture throughout operation.
- Acts as front-line point of contact during public relations events.
- Stays active and engaged in local educational planning opportunities including affiliations with local community colleges, EMS
- Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
- Recommends disciplinary action as needed in compliance with defined policies, procedures, and directives.
- Maintains strict compliance with all Pafford Policies & Procedures.
- Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
- May perform related duties or task as assigned.

**Education and/or Work Experience Requirements**:

- Bachelor's Degree and five (5) years of progressive work experience in healthcare or emergency services, or Associates Degree

with seven (7) years of work experience in healthcare or emergency services, or ten (10) years of progressive work experience in
healthcare or emergency services.
- Must have a minimum (2) years of experience in education directly related to pre-hospital emergency medicine.
- Must hold, or be able to obtain, current instructor certifications in ALS/BLS courses offered by American Heart Association, National

Association of EMTs, EVOC/CEVO, and National Association of EMS Educators Instructor Course.
- Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
- Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office - Word, Excel and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer

service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed

routines, and standard accepted practices

**Physical Requirements**:

- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and

local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to lift and carry up to 50 lbs.
- Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing,

pushing, pulling, reaching, and other physical exertion.
- Must be able to talk, listen and speak clearly on telephone.
- Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal,

operate a motor vehicle, and do extensive reading.

**NOTE**: The above statements are intended to describe the general nature and level of work being performed by the person assigned to
this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel
so classified.