Customer Experience Manager

4 weeks ago


La Habra, United States Michaels Stores, Inc. Full time

Store - LA-LA HABRA, CA

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
**Total Base Pay Range for this Position**: $18.00 - $28.40

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster



  • La Habra, United States La Habra Grocery Outlet Full time

    Cashier Job Responsibilities: - Provides a positive customer experience with fair, friendly, and courteous service. - Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. - Resolves customer issues and answers questions. - Bags purchases if needed. - Processes return transactions. - Itemizes and totals...


  • La Vergne, United States Goodwill San Antonio Full time

    Job Description Director Customer Experience - 181111 **Description** GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY ...

  • Branch Manager

    2 weeks ago


    La Habra, United States BNP Paribas Bank NV Full time

    We are looking for **Branch Manager (FT) - La Habra** **Location** At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our...

  • General Manager

    2 days ago


    La Habra, United States Club Pilates Full time

    Job DescriptionJob DescriptionCompany OverviewBorn in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we’re just getting started.Pure to Joseph Pilates’ original Reformer-based Contrology Method, but...

  • Sales Manager

    1 month ago


    La Habra, United States Club Pilates Full time

    Job DescriptionJob DescriptionCompany OverviewBorn in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we’re just getting started.Pure to Joseph Pilates’ original Reformer-based Contrology Method, but...


  • La Habra, United States Creative Dental Partners Full time

    Operations Manager **Duties**: - Supervise and manage day-to-day operations of the company - Develop and implement strategies to improve operational efficiency and productivity - Identify and implement process improvement initiatives - Oversee business development activities to drive sales and increase profitability - Monitor and analyze key performance...


  • La Habra, United States Eurotec Full time

    Job DescriptionJob DescriptionDigital Marketing Manager We’re a leading furniture manufacturer/retailer in a niche/luxury space that prides itself on innovation of products, commitment to customer service and growth in many areas of advertising and marketing.  With our successful 20+ years in e-commerce and a proven and experienced team in our company,...

  • Sales Assoicate

    1 month ago


    La Habra, United States Hibbett Sports Full time

    01547 La Habra, CALE_301 Hibbett Retail, Inc. Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager Hourly : $16.90-$17.75 SUMMARY The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in...


  • La Habra, United States The Art House Full time

    Job Description Job Description We are seeking a Front Office Coordinator to join our team! A little bit about The Art House… We have been teaching art to kids and teens since 1987! The Art House is a women-owned family business. The office coordinator plays a vital role in daily operations. You will perform clerical and administrative functions in order...


  • La Habra, United States Cloud Chiropractic Wellness & Rehab Full time

    Benefits:Employee discountsOpportunity for advancementTraining & developmentWellness resourcesAs we continue to grow, we are seeking a responsible, professional, talented, and courteous front desk/office coordinator to join our well-established practice. You are the face of the practice and your position plays a key role in maintaining great customer...


  • La Habra, United States The Dog Lodge Full time

    Job DescriptionJob DescriptionWe are seeking the perfect candidate to join our team! You will be responsible for the Welcome Desk.Essential Duties and ResponsibilitiesThis list is not all-inclusive and is just a basic overview of the duties and responsibilities of a Dog Lodge Kennel Tech. Work the Welcome Desk - check-ins, check-outs, scheduling...


  • La Habra, United States The Art House Full time

    Job Description Job Description We are seeking a Front Office Coordinator to join our team!A little bit about The Art House We have been teaching art to kids and teens since 1987! The Art House is a women-owned family business. The office coordinator plays a vital role in daily operations. You will perform clerical and administrative functions in order to...


  • La Habra, United States CareerBuilder Full time

    Benefits: Employee discounts Opportunity for advancement Training & development Wellness resources As we continue to grow, we are seeking a responsible, professional, talented, and courteous front desk/office coordinator to join our well-established practice. You are the face of the practice and your position plays a key role in maintaining great customer...


  • La Habra, United States Cloud Chiropractic Wellness & Rehab Full time

    Job DescriptionJob DescriptionAs we continue to grow, we are seeking a responsible, professional, talented, and courteous front desk/office coordinator to join our well-established practice. You are the face of the practice and your position plays a key role in maintaining great customer service, reputation, and image. • Previous experience in a...


  • La Habra, United States Cloud Chiropractic Wellness & Rehab Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsOpportunity for advancementTraining & developmentWellness resourcesAs we continue to grow, we are seeking a responsible, professional, talented, and courteous front desk/office coordinator to join our well-established practice. You are the face of the practice and your position plays a key role in...


  • La Habra, United States Wescom Credit Union Full time

    We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N Salary Pay Range for This Position: $22.60 - $31.68 : ESSENTIAL POSITION FUNCTIONS: Consistently provides a high level of service and is committed to increasing member satisfaction by...

  • Battery Technician

    2 days ago


    La Habra, United States Golden Bear Towing Full time

    Safely operate company vehicle out in the road. - Able to use AAA provided tablets & battery testers. - Provide emergency roadside assistance to customers such as fuel delivery, lockout service, jump starts and battery install. - Provide exceptional customer service over the phone or in person - Able to lift 40lbs + **Job Types**: Full-time, Part-time Pay:...


  • La Vergne, United States Rentex Audio Visual & Computer Rentals Full time

    Job DescriptionJob DescriptionDo you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge?Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right...


  • La Habra, United States Strategic Marketing, Inc. Full time

    Our firm is an direct marketing and outreach organization sponsored by some of the most prestigious and nationally recognized telecommunication clients. We are one of the fastest-growing outreach programs in our area with a network impacting thousands of individuals nationwide. Currently, we are hiring a Direct Marketing Assistant to join our Corona-based...


  • La Habra, United States Gold Coast Dental Full time

    Job DescriptionJob DescriptionSalary: Gold Coast Dental is a private, family-owned multiple practice company. We are focused on high quality, ethical dentistry, providing excellent service to our patients. Culture is everything and with a vision of constant growth and improvement, the heart and soul of this company are our team members. We believe in...