Call Center Representative
3 weeks ago
Gold Coast Dental is a private, family-owned multiple practice company. We are focused on high quality, ethical dentistry, providing excellent service to our patients. Culture is everything and with a vision of constant growth and improvement, the heart and soul of this company are our team members. We believe in investing in our employees to bring out the very best in them - and it all starts with building a culture that can nurture everyone’s skills. If you do not have experience working in a dental office, we will be more than happy to mentor and train the right candidate.
We are looking for enthusiastic, cheerful team members. We take great pride in providing exceptional customer service to our guests who wish to experience unparalleled dental care. The ideal candidate should have excellent personal skills, a willingness to further their skills, and take great pride in the presentation of the office and themselves. Team participation is a must.
Benefits:
- Medical
- Dental
- Retirement Plan
- Achievable Monthly Bonus
Responsibilities:
- Welcoming and Booking New Patients
- Making and Receiving phone calls
- Scheduling and modifying appointments
- Verifying insurance eligibility and breakdowns
- Assisting Existing Patients
- Provide solution-based customer service for patients
Qualifications:
- Strong verbal communication skills
- Positive demeanor and attitude
- Comfortable working in a call center environment
- Coachable and willing to learn
- Good reasoning and people skills
- Professional attitude
Preferred but not required:
- Dental experience (preferred)
- Bilingual in Spanish, Chinese, or Korean (preferred)
- 1 year Customer Service Experience (preferred)
Position Specifics:
- Full training your first 1 week
- Base Pay 16/hr + Monthly Bonus
- Full Time and Part Time Available
- Shifts available for mornings, mid, and evenings
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