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General Manager

4 months ago

Santa Barbara, United States Drift Hotel Full time

**About Us**
- TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville, is a modern hotel concept for independent and group travelers who value adventure and culture with mínimalist yet intentional details and amenities._

**We are searching for a General Manager for our award winning property in Santa Barbara.**

Located in the heart of State Street, Drift Santa Barbara is home to Dawn and Dusk. Inspired by SoCal’s iconic surf culture, Dawn serves up the finest drip coffee, cold brews, espresso classics, and pastries. Dusk is our craft bar with an expertly curated mezcal and agave spirits list, artisanal cocktails, and a Baja-inspired raw bar. This 45 key property has been recognized for it's innovative, sofisticated baja-surf culture design and as one of the "Best Hotels in Santa Barbara" by Travel & Leisure.

**About the role**

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They are an ambassador for the brand and the hotel within its community. The GM provides leadership and strategic planning to all departments to support the service culture and maximize operations and guest satisfaction. The GM works very closely with the hotel owners and other stakeholders.

The GM is responsible for managing the hotel leadership team and overall hotel targets to deliver an excellent Guest Experience. A General Manager must also manage profitability, guest, and employee satisfaction measures.

Additional responsibilities will include: Operating within any departmental budget constraints, tracking/controlling labor costs daily/weekly/monthly, assisting with marketing strategies/campaigns and additional assigned projects.

**What you'll do**
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues, including capital projects, customer service, and refurbishment.
- Handling complaints and overseeing the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carrying out cost savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial report for the owners and stakeholders.
- Draw up plans and budgets (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
- Act as a final decision-maker in hiring a key staff.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fir