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General Manager

2 months ago

Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full time
Description

About the OpportunityAre you ready to step into a General Manager role where your influence shapes and elevates our team at the Hilton Santa Barbara Beachfront Resort? As our General Manager, you’ll be at the heart of our commitment to exceptional guest service, seamlessly linking our hotel with its owners and corporate partners. 

Your role will be pivotal in forging strong relationships, crafting impactful communication strategies, and discovering exciting growth opportunities. Ready to take on this transformative challenge and lead us toward a future of excellence?

About the PropertyWelcome to the Hilton Santa Barbara Beachfront Resort, where luxury seamlessly blends with coastal charm. Set along the pristine sands of Santa Barbara’s renowned waterfront, the resort offers breathtaking ocean views and a welcoming atmosphere designed to make each guest's stay truly memorable.

Guests will find comfort in elegantly appointed rooms and suites, each with stunning vistas of the Pacific Ocean or the lush resort grounds. Spend a day relaxing by the pool, indulge in a soothing spa treatment, or enjoy exceptional dining at The Set, where local flavors are masterfully crafted into culinary delights. For a special experience, the Wine Tasting Room offers a curated selection of local and regional wines.

Beyond the resort, uncover the vibrant charm of Santa Barbara. Wander down the lively State Street, with its eclectic shops, dining options, and cultural landmarks. Explore the historic Santa Barbara Mission or take a scenic drive along the picturesque coastline to the Santa Ynez Valley, famed for its world-class wineries.

Whether seeking adventure or relaxation, the Hilton Santa Barbara Beachfront Resort places guests at the heart of it all, offering an unforgettable escape in one of California’s most enchanting destinations.

To learn more about the property, click HERE.

What will I be doing?As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation Ensure guest and team member satisfaction Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Serve as primary liaison with hotel owners and corporate entities Requirements

What are we looking for?

Basic Qualifications:

A minimum of 3 years General Manager experience managing a property with $25M or greater revenue or 5 years Hotel Manager experience managing a property with $50M or greater revenue. Success in building strong service cultures, increasing team member engagement and guest loyalty. Thorough understanding of revenue management and commercial strategies. Ability to build and maintain successful ownership relationships and partnerships.

Preferred Qualifications:

Resort experience Hilton brand expertise Local market 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all

The annual salary range for this role is $250K - $290K and is based on commensurate experience.

Source: Hospitality Online