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General Manager

2 months ago

Santa Barbara, California, United States Vacasa Full time
About Vacasa

Vacasa is a leading full-service vacation rental company in North America, dedicated to bringing homeowners and renters together through smart technology and local teams.

Job Summary

We are seeking a strong leader to join our team as a General Manager. As a key member of our Operations leadership team, you will be responsible for overseeing operations in assigned locations, managing a portfolio of properties, and developing relationships with property owners.

Key Responsibilities
  • Oversee operations in assigned locations, ensuring seamless guest experiences and adherence to Vacasa standards and metrics.
  • Develop and grow relationships with property owners, providing proactive communication and becoming a subject matter expert on their properties.
  • Meet and maintain Vacasa standards and metrics, including NPS, standard unit appearance, and efficiency.
  • Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses.
  • Lead and manage a high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Occasionally perform housekeeping and maintenance duties.
  • Travel between worksites frequently, requiring reliable transportation.
  • Partner with Business Development Representatives to onboard new units.
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management.
  • Provide cross-coverage for your manager and Co-GM(s) when necessary.
Requirements
  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices.
  • Availability to work Sunday through Saturday, early mornings, and evenings as needed.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in an agile, fast-paced environment.
  • Excellent time management skills, with the ability to change activity frequently and cope with interruptions.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior housekeeping experience a plus.
  • Ability to stand, sit, and walk for an extended period.
  • Ability to reach overhead and below the waist, regularly push, pull, and lift up to 25 pounds, occasionally lift or move up to 50 pounds, bend, stoop, squat, kneel, and twist.
What We Offer
  • Health, dental, and vision insurance - employee and family coverage options.
  • Employer-sponsored and voluntary supplemental benefits.
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
  • Health and Dependent Care Flexible Spending Accounts.
  • Flexible vacation time.
  • Paid sick days and holidays.
  • Paid parental leave after one year of tenure.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment you'll need to be successful.
  • Great colleagues and culture.
About Our Culture

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.