Manager, Marketing Process Improvement and Systems
1 month ago
The Marketing Process Improvement and Systems Manager will work in the center of the Harbor Freight Tools long-term growth strategy to develop marketing systems. They will support the project management system and foster process improvement to create a more streamlined, user-centric, and precise environment capable of accommodating 1200-2000 projects annually. They will collaborate with various teams within the organization, including, but not restricted to, Merchandising, Product Development and Packaging, Store Operations, Quality Assurance, Legal, and Compliance.-
- **Duties and Responsibilities**
- Understand all aspects of marketing strategy through the entire customer and project lifecycle
- Work cross-functionally to identify, implement, and execute process improvement initiatives
- Workfront Product Support
- Collaborate with the Manager and Process Improvement team to ensure solutions support longer-term improvement initiatives for Marketing
- Provide user support for questions and troubleshooting and escalate to management as needed within Marketing
- Actively manage projects within Workfront to ensure deadlines are met and critical projects are executed thoroughly
- Keep aware of any roadblocks that are preventing project completion and escalate as necessary
- Monitor the success of system and process changes post-implementation. Work through any updates required with Marketing, Merchandising and Process Improvement partners
- Implement process improvements, including communication, standard operating procedures and/or work instructions to define product development workflows
- Drive collaboration within the teams and inspire them to think innovatively
- Conduct training with marketing and cross-functional teams to align on updated processes and ensure understanding and execution of improvements
- Balance diverse requirements of various stakeholders and achieve agreement by addressing conflicting concerns and interests
- Additional duties and special projects as assigned by management
- Travel as needed (less than 20%)
**Scope (required)**
- Creates policy and resolves problems
- Provide data for decision support
- Provide consultation or expert advice for systems
- Staff supervision and development — yes
- Decision making
- yes
- Travel - 20%
- Location— remote
- Flex Designation - Anywhere
**Requirements**:
**Education (required)**
- Bachelors' Degree or Relevant Industry Experience
**Skills (required)**
- Fluency in English
- Excellent interpersonal skills including a professional and diplomatic demeanor
- Excellent communication skills including written, verbal, listening, and presentation
- Willingness to ask questions rather than just follow directions is required
- Proficient using standard Microsoft Office (Word, PowerPoint, Excel, Outlook)
**Skills (Preferred / Desired)**
- Ability to create new and unique ideas and an entrepreneurial spirit
- Passion for learning and development to guide on-boarding of Marketing teams in process improvement
- Proven ability to lead a team of professionals who can interact across all levels and functions of the organization, effectively establishing credibility and influence with stakeholders
- Experience working in a high-growth environment with consistently shifting priorities
- Ability to make decisions quickly based on analysis, experience, wisdom, and judgment
- Work strategically and tactically with fluidity, little direction, and ambiguity
- Strong interpersonal skills. Able to maintain and develop relationships with stakeholders at all levels
- Effective communication skills. Informs and directs appropriately on both verbal and written fronts
- Dedicated to the company's success and willing to commit to necessary hours. This is an opportunity to make a significant impact on the growth of the company
**Experience (required)**
- 7+ years in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
- 5+ with a project management system (e.g., Workfront)
- Workfront-management experience a plus
**Additional Qualifications (behavioral traits, certifications, etc)**
You are highly productive, self-motivated, creative, and focused, and have excellent communication skills. You love to learn and embrace rapidly changing technologies. You seek out challenges and take calculated risks when appropriate. You are passionate about creating would class solutions to delight our consumers, customers, and partners.
**About Harbor Freight Tools**
- We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,500 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with t
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