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Vp, Operational Development

4 months ago

Media, United States Elwyn Full time

Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.

Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.

Providing an excellent benefits package is another way we know that Elwyn is truly a special place to work. We invest in your future while you help care for ours:

- Generous Paid Time Off
- Comprehensive Medical/Dental/Vision Benefit Packages
- Earned Wage Access/On-Demand Pay
- Paid On-the-Job Training
- Tuition Reimbursement
- Career Advancement Opportunities and Growth
- Flexible Schedules
- Retirement Savings Plan

Elwyn is currently seeking a **VP of Operational Development** (OD) to operate within the Chief Operating Officer's (COO) office and spearhead the evaluation of operations across multiple divisions. The primary focus is to identify areas for enhancing operational efficiency. As the operations leader, the VP is tasked with developing and implementing changes and new procedures. This involves conducting thorough reviews and analyses of our existing policies, resources, operations, processes, and procedures. The VP of OD collaborates closely with the COO, providing counsel and leadership on a wide range of critical topics. The role also encompasses managing various projects, ensuring successful execution of each initiative. Additionally, this position oversees administrative functions, supports the development of internal department-wide procedures, handles priority projects, and serve as a liaison for key internal and external stakeholders, including offices of elected officials.

**DUTIES AND RESPONSIBILITIES**:

- Identify operational requirements and improvement opportunities across all Profit and Loss (P&L) divisions under the guidance of the COO
- Document findings, prepare comprehensive reports, and provide actionable recommendations
- Lead cross-functional teams in planning, preparing, implementing, and measuring operational changes
- Develop innovative processes and procedures to enhance overall operations
Collaborate with vice presidents and executive directors to successfully implement workflow improvements
- Establish and maintain rigorous quality standards
- Ensure compliance with regulatory requirements
- Lead change management efforts related to operational improvements in collaboration with the COO and other Executive Leadership
- Engage with and facilitate collaboration among key stakeholders, including department heads and external partners, to ensure alignment and successful implementation of strategy
- Work closely with the COO and Program leaders to align Elwyn's operations with overall programmatic goals
- Oversee special projects in coordination with the COO, providing critical thought partnership and problem-solving
- Develop overarching policy priorities for Elwyn's Operating Divisions in collaboration with the Executive Leadership team
- Monitor legislative, executive, and political developments impacting the human services industry
- Identify strategic opportunities to support Elwyn's initiatives and efforts
- Lead various projects and working groups, ensuring objectives and milestones are met
- Assign, communicate, and clarify task context, priorities, and project directives
- Respond to urgent issues while maintaining discretion and strategic decision-making
- Continuously monitor and evaluate operational performance and implemented changes using data-driven approaches
- Establish and maintain collaborative working relationships with staff and stakeholders

**QUALIFICATIONS, EDUCATION AND EXPERIENCE**:

- B.A. or B.S. degree required, in Public Health, Education, Business, or other related field
- Minimum of 10 years of professional experience in Education, I/DD, Behavioral Health and/ or the nonprofit sector
- Five (5) or more years of managerial experience required. A professional background including experience managing strategic operations, operational, policy or systems change experience
- Experience managing large, complex projects with evidence of superb organizational skills and attention to detail and proven positive outcomes
- Excellent interpersonal and communication skills, with a collaborative orientation toward internal and external constituencies
- Understanding of state and local politics preferred
- Proven success working under tight timelines in a fast-paced environment
- Intermediate skills using Microsoft Office suite specifically, Word, Excel, Power Point, and Outlook.
- Ability to multi-task several priorities and multiple-demanding projects
- Ability to identify and resolve complicated and sensitive problems creatively and with professional discretion