Claims Operations Supervisor

2 weeks ago

Media, Pennsylvania, United States Erie Insurance Company Full time
Division or Field Office:

Claims Office
Department of Position: Claims Management
Work from:
Claims Office
Salary Range:
$85,000 - $136,175.00 *

Salary range is for this level and may vary based on actual level of role hired for.

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you are not just part of a Fortune 500 company; you are also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
  • Comprehensive health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Minimal contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days, and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Manager or VP, Field Claims in overseeing and managing claims.
  • The successful candidate will work from our Claims Office.
  • The successful candidate will be eligible for ERIE's hybrid work schedule.
Duties and Responsibilities
  • Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline, and oversees employee development as required.
  • Reviews claims regularly in accordance with company policy. When appropriate, sets up files of adjusters, checking for coverage, adequate reserves, and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.
  • Reviews claim correspondence and provides counsel on further action.
  • Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
  • Maintains and applies a working knowledge of adjuster's files. Maintains knowledge of statutory laws.
  • Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
  • Handles claim complaints and inquiries.
  • Assists Claims Manager and may act on his/her behalf as necessary.
  • Where applicable, receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.
Duties and Responsibilities (cont'd if applicable)
  • Where applicable, assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.
  • Where applicable, directs salvage disposal, reviews reports, payments, and buyers. Negotiates with salvage action and salvage yards on behalf of the company.
The first five duties listed are functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as required by their supervisor or as becomes evident.

Competencies
  • Collaborates (Leader)
  • Cultivates Innovation (Leader)
  • Customer Focus (Leader)
  • Decision Quality (Leader)
  • Develops Talent (Leader)
  • Drives Vision and Purpose (Leader)
  • Ensures Accountability (Leader)
  • Instills Trust (Leader)
  • Nimble Learning (Leader)
  • Persuades (Leader)
  • Plans and Aligns (Leader)
  • Values Diversity (Leader)
  • Self-development (Leader)
  • Optimizes Work Processes (Leader)
Qualifications

Minimum Educational and Experience Requirements
  • High school diploma or GED required.
  • Bachelor's degree preferred.
  • Six years of discipline-specific claims adjusting experience, or equivalent estimating experience in a Claims leadership role required.
Additional Experience
  • In-depth knowledge of estimating software preferred.
  • Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
Designations and/or Licenses
  • Completion of Associate in Claims (AIC) designation preferred.
  • Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.
  • Valid driver's license where required.
Physical Requirements
  • Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
  • Climbing/accessing heights; Rarely
  • Ability to move over 50 lbs using lifting aide equipment; Rarely
  • Lifting/Moving 0-20 lbs; Rarely
  • Lifting/Moving 20-50 lbs; Rarely
  • Pushing/Pulling/moving objects, equipment with wheels; Rarely
  • Driving; Occasional (

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