Desktop Support Specialist

3 weeks ago

San Francisco, United States Stefanini, Inc Full time

**Stefanini Group is hiring**

Exciting opportunity awaits, let us help you get started

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager.
- Minimum 2 years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows 11 Migration.
- Hardware / Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking / Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Good time management skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

**About Stefanini Group

  • IT Desktop Support Specialist

    3 weeks ago

    San Francisco, United States Chadwick School Full time

    Job DetailsLevel Experienced Job Location Chadwick School - Palos Verdes Peninsula, CA Position Type Full Time Education Level 4 Year Degree Salary Range $31.00 - $36.00 Hourly Travel Percentage Negligible Job Shift Day Job Category Education IT Desktop Support Specialist Job Title - Desktop Support Specialist Desktop Support Specialist Reports to: Director...

  • Desktop Support

    2 weeks ago

    San Francisco, United States TEKsystems Full time

    Description: Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer service. Supports mobile workforce. Performs user training. Uses skills as a...

  • Desktop Support

    3 weeks ago

    San Francisco, United States TEKsystems Full time

    Description: Desktop System's Specialist Technician II is responsible 2nd and 3rd level support of hardware, software, and operating systems for Apple and PC based computing platforms. Provides complex technical support for end-user clients while maintaining exemplary customer service. Supports mobile workforce. Performs user training. Uses skills as a...

  • Desktop Support

    3 weeks ago

    San Francisco, United States TEKsystems Full time

    Title: Desktop Support Technician Terms:  12-24 Month Extendable Contract Target compensation: $35-38/hr. Location: San Francisco, CA (MUST SIT ONSITE) Target Start Date: TBD Company Size: Enterprise Retail Organization Notes: This is an ONSITE position in San Francisco, CA (MUST SIT ONSITE) Description: Desktop System's...

  • Desktop Support

    1 week ago

    San Diego, United States Collabera Full time

    URGENT HIRING for DESKTOP SUPPORT SPECIALIST at SAN DIEGO, CA at $25-$29/hr. JOB DESCRIPTION: We are looking for a Desktop Support Specialist to provide technical support for a work group with 100 computers. The ideal candidate will be responsible for installing, configuring, and troubleshooting desktop systems, workstations, servers, and network...

  • Desktop Support Specialist

    1 week ago

    San Diego, United States INA Solution Inc Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support SpecialistLocation: San Diego, CA (LOCAL Only)Duration: Long-Term ContractKey Responsibilities:Technical Support: Offer daily technical assistance for network infrastructure, internal desktop systems, software, and hardware.System Maintenance: Install, configure, and troubleshoot desktop systems,...

  • Desktop Support Specialist

    3 weeks ago

    San Diego, United States Harris & Associates Full time

    Job DescriptionJob DescriptionHarris is a 100% employee-owned company focused on solving today's complex challenges in planning, design, and construction of public infrastructure. Our offices and project sites span the West Coast in California, Nevada, and Washington with a staff of over 260 employee-owners. We focus on serving clients in the municipal,...

  • Desktop Support Specialist

    2 weeks ago

    San Diego, United States Harris & Associates Full time

    Job DescriptionJob DescriptionHarris is a 100% employee-owned company focused on solving today's complex challenges in planning, design, and construction of public infrastructure. Our offices and project sites span the West Coast in California, Nevada, and Washington with a staff of over 260 employee-owners. We focus on serving clients in the municipal,...

  • Desktop Support Engineer

    3 weeks ago

    San Francisco, United States Diligente Technologies Full time

    Job Description Title: Executive IT Support Specialist Location: San Francisco, CA Duration: Contract Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system...

  • Desktop Support Specialist

    1 week ago

    San Diego, United States Harris & Associates Full time

    **Harris **is a 100% employee-owned company focused on solving today's complex challenges in planning, design, and construction of public infrastructure. Our offices and project sites span the West Coast in California, Nevada, and Washington with a staff of over 260 employee-owners. We focus on serving clients in the municipal, water, transportation, and...

  • Desktop Support Specialist

    4 weeks ago

    San Diego, United States Pride Now Full time

    Job DescriptionJob DescriptionTitle - Desktop Support SpecialistLocation - San Diego CA (onsite)Duration - 12+ monthsRate - $26 to $31/hr on w2 (depends on exp)Summary: Installs, configures, and troubleshoots laptops, desktops, workstations, related peripherals, and network connectivity. Maintains passwords, data integrity and file system security for the...

  • Desktop Support Specialist

    2 weeks ago

    San Diego, United States Pride Now Full time

    Job DescriptionJob DescriptionTitle - Desktop Support SpecialistLocation - San Diego CA (onsite)Duration - 12+ monthsRate - $26 to $31/hr on w2 (depends on exp)Summary: Installs, configures, and troubleshoots laptops, desktops, workstations, related peripherals, and network connectivity. Maintains passwords, data integrity and file system security for the...

  • Desktop Support Specialist

    2 weeks ago

    San Francisco, United States Insight Global Full time

    5 days a week onsite in Cole Valley, SF6-Month Contract + ExtensionsMid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. 3+ years of experience in IT support. Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment and...

  • Desktop Support Specialist

    1 week ago

    San Francisco, United States Insight Global Full time

    5 days a week onsite in Cole Valley, SF6-Month Contract + ExtensionsMid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. 3+ years of experience in IT support. Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment and...

  • Desktop Support Specialist

    2 weeks ago

    San Francisco, United States Insight Global Full time

    5 days a week onsite in Cole Valley, SF6-Month Contract + ExtensionsMid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. 3+ years of experience in IT support. Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment and...

  • Desktop Support Specialist

    2 weeks ago

    San Francisco, United States Insight Global Full time

    5 days a week onsite in Cole Valley, SF6-Month Contract + ExtensionsMid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. 3+ years of experience in IT support. Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment and...

  • Desktop Support Specialist

    3 weeks ago

    San Francisco, United States Royal Communications Consultants Inc Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing day-to-day technical support to internal users, including C-Level executives.  This position requires a highly motivated problem solver with excellent customer service skills and desktop engineering skills. The candidate is responsible for installing, configuring,...

  • Desktop Support Specialist

    2 weeks ago

    San Francisco, United States Royal Communications Consultants Inc Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing day-to-day technical support to internal users, including C-Level executives.  This position requires a highly motivated problem solver with excellent customer service skills and desktop engineering skills. The candidate is responsible for installing, configuring,...

  • Desktop Support Engineer

    4 weeks ago

    San Francisco, United States Diligente Technologies Full time

    Job DescriptionTitle: Executive IT Support SpecialistLocation: San Francisco, CADuration: ContractExecutive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system...

  • Desktop Support Engineer

    2 months ago

    San Francisco, United States Diligente Technologies Full time

    Job DescriptionTitle: Executive IT Support SpecialistLocation: San Francisco, CADuration: ContractExecutive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system...