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Dental Office Manager

2 months ago

Clearwater, United States Shore Lake Dental Full time

**Qualifications**
- 2-5 years' experience in Dental Office Manager role
- Excellent verbal and written communication skills and the ability to make decisions independently
- Competitive spirit with a strong desire to succeed, exceeds goals, and maximizes opportunities
- Demonstrates the ability to solve common problems and to provide immediate solutions
- Demonstrates the ability to build relationships, both internally and with patients
- Supreme interpersonal skills as well as the ability to multi-task in a fast-paced, high-energy environment
- Highly skilled, intuitive, quick-learner
- Must be accurate, organized and detail-oriented with strong analytical and critical thinking skills
- High comfortability with technology required
- Exceptional people skills with a priority on customer service
- Comfort with presenting large dollar value treatment plan
- Excellent organizational skills and ability to multitask
- Task-oriented and self-motivating
- Experience in dental billing
- Prior dental insurance experience
- Proficient computer skills and experience using Microsoft Office
- Knowledge of Oryx Dental Software (Plus)
- Dental Front Desk: 3 years (required)
- Dental Insurance Claims: 3 years (required)

**Responsibilities**
- Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, non-clinical team selection, performance, development and other business related functions
- Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards
- Responsible for directing and coordinating all functions related to maintaining and building of payer fee schedules for the corporation
- Develop and implement strategies, process improvements and automation to improve overall performance
- This is a highly visible role and requires a strong leader with the ability to prioritize, plan, and work cross-functionally with other departments
- Accurately load and maintain all fee schedules/plan alerts in the Practice Management System, ensuring fees are current and effective for relevant dates
- Ensure fees are being paid at the negotiated rate, identify variances, and assist to resolve these with the payers
- Create, develop, and maintain a Master list of all active fee schedules by payer, to include effective dates, rates, etc
- Oversee the updating and auditing of CDT procedure code tables and insurance logs, verifying the accuracies of these tables
- Trend and recommend process updates related to rejected claims to reduce potential rejections in the future
- Additional duties as assigned

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Analysis skills: 1 year (preferred)
- Organizational skills: 5 years (required)
- Customer service: 5 years (required)
- Microsoft Office: 5 years (required)
- Dental office experience: 5 years (required)

Ability to Relocate:

- Clearwater, FL 33761: Relocate before starting work (required)

Work Location: In person