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Employment Services Program Coordinator

4 months ago

Houston, United States YMCA OF GREATER HOUSTON Full time

**Title: Employment Services Coordinator**

Reports To: Employment Services Director
Pay: $ 58,780.80 - Exempt position
Office Hours: Monday through Friday, 8:30am - 5:00pm. Occasional evenings and weekends.

**Description**
YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As the Employment Services Coordinator, you will play an integral role in helping refugees, asylees, Cuban/Haitian Entrants, and victims of human trafficking gain access to a wide range of employment services with the goal of becoming self-sufficient.

**Duties /Responsibilities**
Program Coordinator’s primary responsibilities include:

- Monitor program outcomes to ensure that program is successful and remains in compliance. Provide feedback, address conflicts or struggles, and solve problems to ensure program is successful.
- Manage employment case managers, employment specialists and quality assurance specialist.
- Provide regular educational presentations related to employment. Coordinate employment related classes with internal and external providers. Track and document clients’ attendance.
- Network with the community educational providers to find relevant resources for clients: ESL, Vocational Trainings, literacy, etc.
- Audit staff files and case notes to ensure compliance.
- Verify client data in Client Track to assess client eligibility for services and/or to request transfer of services.
- Meet with RCA Employment clients to discuss sanctions and non-compliance.
- Work with employment specialists to enhance coordination of services and referrals of clients to pending job orders.
- Recruit volunteers and maintain partnerships to provide training, interpretation, and other supportive services.
- Attend and participate in collaborative meetings as agency representative with other stakeholders.
- Write narrative and compose quantitative reports by required deadlines in order to provide updates on the status of the programs.
- Maintain open and effective communication with program director and senior management to ensure provision of quality services.
- Train new staff hired and provide orientation about YMCA International Services programs.
- Provide pick-up services from the airport for arriving refugees as required.
- Perform other duties as assigned.

**Annual Outcomes and Indicators**
Program Coordinator is responsible for the following:

- Gather data and collaborate in writing quarter reports to the funder.
- Supervise program staff to provide guidance on service provision and ensure outcomes are met.
- Audit files in the programs to ensure compliance.
- Monitor client eligibility for services and request transfer of services.
- Coordinate communication with community partners.
- Continued identification of employment opportunities for newly arrived refugees.
- Report suspicious and inappropriate behaviors and policy violations.
- Follow mandated abuse and incident reporting requirements.
- Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

**Requirements**:

- Excellent written and verbal English communication skills. Fluency in a refugee language preferred.
- Ability to understand program policies and make informed decisions.
- Flexibility, dependability and excellent work ethic.
- Understanding of and sensitivity to other cultures.
- Ability to manage time and resources. Team player.
- Ability to work occasional evening or weekend hours as necessary.
- Highly self-motivated, responsive and a good trouble-shooter.
- Experience supervising/coordinating individuals and teams.
- Bachelor’s Degree or equivalent via extensive field experience.
- Valid Texas Driver’s License, clean driving record, own transportation, applicable auto insurance.
- Must be willing to drive 15-passenger vans as needed.

The YMCA of Greater Houston has outstanding benefits including medical, dental, and vision insurance, long-term disability, life insurance, paid time off and 12% retirement paid by our Association upon meeting eligibility requirements.

**Note**: Positions are filled in response to current refugee arrivals and their language needs. As language needs change, this necessitates flexibility in our staffing. This is a grant funded position.
- The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws._