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Supportive Housing Case Manager

4 months ago

Boston, United States Pine Street Inn Full time

**SCHEDULE**:40 hours, Sunday
- Thursday, 8:30a-5pm

**Pays $23.48 per hour DOE.**

**This position **carries** a retention bonus of $5,000.00, payable in installments as follows: $1,000 at 30 days, $1,000 at 6 months, and $3,000.00 at **twelve** **months of** employment.**

“_This bonus is only available to new, external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in this role. Employees who leave their position before they have worked all the time required for each bonus installment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn in another position.”_

**LOCATION**: 1740 Washington St., South End, Boston

**JOB DESCRIPTION**:
**SUMMARY OF POSITION**:
Congregate Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Congregate Housing Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Congregate Housing staff on program-wide efforts to stabilize and promote the individual growth of all Congregate Housing tenants. Additional case management responsibilities include, but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, and maintaining all necessary documentation..

**QUALIFICATIONS**:
The Congregate Housing Case Manager must have a clear commitment to the population we serve, and be able to work as part of a team.

**REQUIREMENTS**:
**EDUCATION/TRAINING**:
REQUIRED:

- Strong written communication skills
- Computer Proficiency in Microsoft Office Products

**PREFERRED**:

- Bi-lingual - Spanish/English
- Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing)

**KNOWLEDGE/EXPERIENCE**:
REQUIRED:

- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
- Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants
- Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations
- Experience working as part of a team

**PREFERRED**:

- Experience working with chronically homeless individuals in Housing First programs
- Knowledge of local care-giving and advocacy resources for people experiencing: substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
- Knowledge of government benefits systems, and Boston area service providers
- Experience with HMIS

**PHYSICAL ABILITIES/SKILLS**:
REQUIRED:

- Ability to access different building locations and program sites via vehicle, public transit, and by foot in varied weather conditions, including climbing several flights of stairs and lifting up to 50 pounds of weight
- Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment

**MENTAL ABILITIES/SKILLS**:
REQUIRED:

- Ability to set limits fairly and consistently while maintaining appropriate boundaries
- Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands
- Ability to communicate professionally both verbally and in writing, including the ability to successfully represent the organization in various forums
- Ability to juggle many competing demands, to prioritize work efficiently and effectively
- Ability to take initiative, plan and work independently
- Interpersonal skills, patience, persistence, tolerance, ability to engage and develop rapport with a wide range of personalities
- Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
- Contributes to the overall integration and success of the department by being a team player, accepting and offer