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Patient Support Coordinator

4 months ago

Scottsdale, United States Optima Medical Full time

**About Optima**
** Responsibilities**:

- Conduct daily follow-up communications with new and established patients.
- Track and monitor patient complaints through final resolution.
- Develop patient experience reports.
- Complete Daily phone/text audits.
- Complete volume reporting to be shared with management.
- Pull charts in accordance with insurance request.

**Qualifications**:

- At least 1 year experience in a Customer Service role required.
- At least 1 year of experience in healthcare required.
- Experience with eClinicalWorks EMR system preferred.
- Complete understanding of HIPAA and PHI policies.
- Excellent written, verbal communication, and customer service skills
- Strong multi-tasking skills, excellent ability to pay attention to detail.
- Must be a team player

**Why join our team?**
- Substantial growth opportunities
- Leadership and mentoring
- Fun work environment (lunches, events, holiday parties)
- Benefits (medical/vision/dental/401k/paid holidays)
- Supportive and positive work environment