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Night Auditor
1 month ago
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Night Auditor
2 weeks ago
Phoenix, United States Hilton Phoenix Airport Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
Night Audit Agent
2 months ago
**_Come join our AMAZING Front Office Team and enjoy an opportunity earn INCENTIVES in addition to a competitive hourly rate_**:
**Perks**:
Medical / Dental / Vision / Hotel Discounts /Free EAP/Voluntary Products / 401k + Match/ Pet insurance and more
**Summary of Position**:
The Guest Service Agent/Night Audit is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service as well as run the night audit process through the PMS system of the resort.
**Essential Functions**:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to a guest’s reservation and making changes as necessary.
- Complete the nightly audit of the resort through the SMS system
- Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, traveler checks, and other forms of payment.
- Post charges to guest suites and house accounts using the computer.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
- Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
- Providing safety deposit boxes, upon request
- File registration cards
- Incorporate the Mystery Shopper Standards into every interaction
- Other tasks as assigned by Front Desk management and/or the General Manager
**Qualifications**:
- **_Education: _**High School diploma or equivalent preferred
- **_Experience: _**Minimum one year of hotel experience required
- **_Certificates or Licenses: _**N/A
**Knowledge, Skills, and Abilities**:
- Able to effectively deal with challenging guests, some of whom may require considerable levels of tact and diplomacy to diffuse anger and resolve issues
- Considerable knowledge of the city and surrounding areas, including ability to provide clear, accurate directions
- Basic mathematical skills, ability to use a computer and calculator.
- Able to memorize and perform AAA four diamond standards
**Personal Characteristics**:
- Behaves ethically,
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language,
- Professional Appearance: Exhibits an appearance appropriate for a four diamond resort. Specific grooming standards are available for review in Human Resources.
