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![Arizona Grand Resort & Spa](https://media.trabajo.org/img/noimg.jpg)
Night Audit Agent
2 months ago
**_Come join our AMAZING Front Office Team and enjoy an opportunity earn INCENTIVES in addition to a competitive hourly rate_**:
**Perks**:
Medical / Dental / Vision / Hotel Discounts /Free EAP/Voluntary Products / 401k + Match/ Pet insurance and more
**Summary of Position**:
The Guest Service Agent/Night Audit is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service as well as run the night audit process through the PMS system of the resort.
**Essential Functions**:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to a guest’s reservation and making changes as necessary.
- Complete the nightly audit of the resort through the SMS system
- Verify and swipe credit cards for authorization using electronic acceptance methods and verifying a photo ID at check-in.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, traveler checks, and other forms of payment.
- Post charges to guest suites and house accounts using the computer.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested.
- Close guest accounts at the time of check out ensuring the guest’s stay was enjoyable, resolving issues as necessary
- Providing safety deposit boxes, upon request
- File registration cards
- Incorporate the Mystery Shopper Standards into every interaction
- Other tasks as assigned by Front Desk management and/or the General Manager
**Qualifications**:
- **_Education: _**High School diploma or equivalent preferred
- **_Experience: _**Minimum one year of hotel experience required
- **_Certificates or Licenses: _**N/A
**Knowledge, Skills, and Abilities**:
- Able to effectively deal with challenging guests, some of whom may require considerable levels of tact and diplomacy to diffuse anger and resolve issues
- Considerable knowledge of the city and surrounding areas, including ability to provide clear, accurate directions
- Basic mathematical skills, ability to use a computer and calculator.
- Able to memorize and perform AAA four diamond standards
**Personal Characteristics**:
- Behaves ethically,
- Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language,
- Professional Appearance: Exhibits an appearance appropriate for a four diamond resort. Specific grooming standards are available for review in Human Resources.