Night Auditor

2 months ago


Phoenix, United States Marriott Phoenix Airport Full time $17
Job Description:Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures.

Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, etc..

DUTIES AND RESPONSIBILITIES:
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day-use rooms.
  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • File room keys ( only for manual room key hotels)
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures. Courier Mail Register
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.

NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
  • Posts room charges and taxes to guest accounts.
  • Processes guest charges vouchers and credit card vouchers.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • Transfer charges and deposits to master accounts.
  • Check to see that all charges are assigned to the appropriate departments.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
  • To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
  • Prints up and files reservations for the next business day.
  • Verifies all account postings and balances.
  • Verifies that room rates are correct and posts those rates to guest accounts.
  • Monitors the current status of coupon, discount, and other promotional programs.
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Prepare of End of day procedure.
  • Follow the End of Day / Night Audit Checklist (Must Read ).
  • Must have complete knowledge of emergency procedures.
  • Balance the day’s charges, making corrections as necessary.
  • Performs wake-up calls.
  • Run end of day process in property management software (PMS).
  • Understand principles of auditing, balancing, and closing out accounts.
  • Knows how to operate PMS, typewriters, and other front office equipment's.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Understand and knows how to perform check-in and check-out procedures.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:
  • 8-hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Experience:
  • Hotel Experience: 2 years (Preferred)
  • Front Desk: 2 years (Preferred)
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
 
Equal Opportunity Employer
  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Job Summary Aimbridge Hospitality is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for the preparation and disposition of all Night Audit work, including the initiation and completion of the End of Day process. You will also run all reports as required for Food and Beverage audit and complete the Night Audit...

  • Night Auditor

    4 weeks ago


    Phoenix, Arizona, United States Palette Hotels Full time

    Job Title: Night AuditorAt Palette Hotels, we are seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during the night shift.Key Responsibilities:Guest Services: Provide exceptional customer service to our guests, responding to their needs and requests in a...

  • Night Auditor

    1 month ago


    Phoenix, Arizona, United States Stanford Hotel Group Full time

    Job Title: Night Auditor/Guest Service AgentJob Summary:We are seeking an experienced Night Auditor/Guest Service Agent to join our team at DoubleTree Suites by Hilton Phoenix. As a Night Auditor/Guest Service Agent, you will be responsible for creating a welcoming experience for our guests, providing friendly and courteous service, and performing all front...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States Crestview Management, LLC Full time

    Night Auditor Job DescriptionThe Marriott Phoenix Airport is seeking a highly skilled Night Auditor to join their team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of the hotel's financial records.Key Responsibilities:Verify and reconcile front office accounting recordsCompile and summarize financial data for daily and...

  • Night Auditor

    3 weeks ago


    Phoenix, Arizona, United States Crestview Management, LLC Full time

    Night Auditor Job DescriptionThe Marriott Phoenix Airport is seeking a highly skilled Night Auditor to join their team. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of the hotel's financial records.Key Responsibilities:Verify and reconcile front office accounting records to ensure accuracy and completeness.Prepare...

  • Night Auditor

    1 month ago


    Phoenix, Arizona, United States Arbor Lodging Management Full time

    Job Title: Night AuditorJob Summary:The Night Auditor is a critical role in our hotel operations, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be responsible for performing overnight audits, reconciling accounts, and preparing financial reports for management.Key Responsibilities:Conduct nightly...

  • Night Auditor

    1 month ago


    Phoenix, Arizona, United States Springhill Phoenix Full time

    Job SummaryThe Night Auditor is a critical role in our hotel's operations, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be the first point of contact for guests and associates during the overnight shift, providing exceptional customer service and ensuring a smooth transition of duties to the...

  • Night Auditor

    4 weeks ago


    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring PhoenixJob Summary: We are seeking a highly skilled Night Auditor to join our team at Aimbridge Hospitality. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records.Key Responsibilities:Prepare and process all Night Audit work, including reconciliations and...

  • Night Auditor

    4 weeks ago


    Phoenix, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Springhill Phoenix [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit checklist for...

  • Night Auditor

    4 weeks ago


    Phoenix, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Phoenix [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit checklist for...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States In-Group Hospitality Full time

    Job SummaryWe are seeking a detail-oriented Night Auditor to join our team at In-Group Hospitality. As a Night Auditor, you will be responsible for ensuring the accuracy of front office accounting records and preparing daily summaries for the hotel's financial records.Key ResponsibilitiesVerify and reconcile front office accounting records to ensure accuracy...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Job OpportunityWe are seeking a Night Auditor to join our team at Fairfield Inn & Suites Phoenix Midtown. As a Night Auditor, you will be responsible for providing exceptional service to our guests, reconciling financial records, and processing administrative tasks.Key Responsibilities:Provide outstanding customer service to all hotel guestsReconcile credit...

  • Night Auditor

    3 weeks ago


    Phoenix, Arizona, United States Arbor Lodging Management Full time

    Job Title: Night AuditorJob Summary:The Night Auditor is a critical role in our hotel operations, responsible for ensuring the accuracy and integrity of our financial records. As a Night Auditor, you will be responsible for performing overnight audits, reconciling accounts, and preparing financial reports for management.Key Responsibilities:Conduct nightly...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States In-Group Hospitality Full time

    Job SummaryWe are seeking a detail-oriented Night Auditor to join our team at In-Group Hospitality. As a Night Auditor, you will be responsible for ensuring the accuracy of front office accounting records and preparing a summary of cash, check, and credit card activities for the hotel's financial records.Key ResponsibilitiesPost room charges and taxes to...

  • Night Auditor

    1 month ago


    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Marriott Phoenix Airport. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional guest service.Key ResponsibilitiesPost room charges and taxes to guest accountsProcess guest charges, vouchers,...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for preparing and disposing of all Night Audit work, including registering guests, making reservations, and balancing transactions.Key Responsibilities:Register guests and make...

  • Night Auditor

    7 days ago


    Phoenix, Arizona, United States Springhill Phoenix Full time

    Job Summary: We are seeking a highly skilled Night Auditor to join our team at Springhill Phoenix. As a Night Auditor, you will be responsible for the preparation and disposition of all Night Audit work, ensuring the accuracy and integrity of our financial records.Responsibilities:Register guests and make reservations in a timely and efficient manner.Prepare...

  • Night Auditor

    2 weeks ago


    Phoenix, Arizona, United States Hilton Phoenix Airport Full time

    Job Title: Night AuditorAt Hilton Phoenix Airport, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for reconciling all hotel cashier transactions, reviewing and organizing management reports, and ensuring the accuracy of guest billings and city ledger transactions.Key Responsibilities:Reconcile and...

  • Night Auditor

    1 week ago


    Phoenix, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...

  • Night Auditor

    3 weeks ago


    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job Title: Night AuditorAs a Night Auditor at Marriott Phoenix Airport, you will play a critical role in ensuring the accuracy and integrity of our financial transactions. Your primary responsibility will be to reconcile and balance the day's charges, making corrections as necessary.Key Responsibilities:Reconcile and balance the day's charges, making...