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Operations Coordinator

2 months ago

Eugene OR United States Optum Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Serves patients, staff, and clinicians of Optum Oregon by providing excellent internal and external customer service through administrative support at the Central Business Office. Organizes and coordinates special projects and events as needed.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Oyr office is located at 1580 Valley River Dr Suite 150 Eugene, OR.

We offer 2 - 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:
  • Responsible for a broad variety of administrative tasks that may be confidential in nature. Supports Optum Oregon Operations, including primary care and specialty care clinic operations, and ancillary services (lab, imaging).
  • Creates and maintains Operations reports and spreadsheets, partnering with clinic managers to obtain relevant data, and pulling reports directly from the electronic health record system (Epic).
  • Receives information from Operations leaders and transcribes into appropriate workflow or policy format. Assists with distribution of meeting agendas or other documentation.
  • Schedules onsite and offsite meetings, including coordinating venue and catering. Supports and coordinates special projects and events such as employee recognition events, holiday parties, and other celebrations.
  • Represents Optum Oregon to staff, clinicians, and vendors. Answers multi-line telephone, screens calls, and responds to general email and walk-in patient, vendor, or staff inquiries.
  • Processes all incoming and outgoing mail, including opening, sorting, and distributing mail from the Central Business Office's (CBO) Post Office Box, processing correspondence files from the lockbox, and processing returned mail.
  • Accurately posts incoming cash payments from patients and ensures deposits are completed promptly.
  • Takes photos and creates badges for new hires and current employees.
  • Monitors office supplies for Operations and orders as needed. Maintains cleanliness and supplies of break room.
  • Maintains accurate and up-to-date files, records, and documentation.
  • Maintains highest levels of professionalism and strictest confidentiality.
  • Performs other duties as assigned.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED
  • 2+ years of health care or administrative experience
  • Must be 18 years of age or older
  • Ability to work full-time between 8:00am - 5:00pm including the flexibility to work occasional overtime given the business need
Preferred Qualification:
  • Analyzing, interpreting, and representing data through a variety of sources including reports, proposals, and presentations utilizing Microsoft Office, Outlook, and other electronic platforms.
Soft Skills:
  • Excellent communication skills, both verbal and written, with strong skills in grammar, spelling, and punctuation.
  • Delivers high-quality work products and outcomes in a fast-paced environment. Demonstrates initiative, resourcefulness, and attention to detail. Critical thinking and creative problem solving.
  • Interpersonal awareness and communication skills to manage conflict or work through difficult situations with candidates, employees and the public. Ability to interact respectfully with the general public and cultivate productive relationships with community partners and employees at all organizational levels.
  • Planning, prioritization, organization and execution skills. Anticipates and responds to changing workload demands.
  • Understands, translates, and applies organizational objectives to assigned responsibilities.
  • Works productively, both independently and as part of a team.
  • Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality customer service.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.