Customer Assurance Manager-HVAC Technical Support
3 weeks ago
HVAC Technical Support
Robert Madden Industries, LTD. About the Company:
Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 42 years in business, the company has 21 locations across the state of Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started in 1979.
About the Position:
Robert Madden Industries seeks a motivated, energetic, and qualified professional to join the Technical Services Department.
Essential Responsibilities:
Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation.
Handle a high call volume of customer calls via our Technical Support Line.
Provide onsite systems/equipment assessment and technical support.
Provide technical training on products to the dealer/contractor personnel.
Prepares and delivers reporting to external customers, internal customers, and manufacturers of problem situations and resolutions proposed.
Facilitating resolution of consumer complaints.
Minimal overnight travel required in the designated territory and periodically to various locations throughout the continental United States.
Education, Experience, Qualifications, Attributes:
Minimum two-year AS/HVACR technical degree plus 5 years of appropriate fieldwork experience in installation, service, and maintenance of residential and commercial HVAC systems or a minimum of 10 years of appropriate fieldwork experience.
Solid understanding of the HVAC industry from sales, installation, and service perspective.
Should possess advanced skills and extensive troubleshooting of HVAC/HVACR installation and maintenance problems.
Strong analytical/problem-solving skills.
Exceptional communication skills.
Ability to present technical training to medium/large audiences in a classroom environment.
Ability to manage multiple priorities.
Proficient in conflict resolution.
Must be able to climb ladders physically, access roofs, and enter and maneuver in tight spaces such as crawl spaces and attics. Work in extreme hot and cold climates for up to 4 hours.
Professional Personality.
Enjoy working in a fast-paced, team-oriented environment.
Computer Skills:
Aptitude to learn and understand the operation of product-specific software and apps.
Proficient with Microsoft Office applications. Specifically, Outlook, Word, Excel, and PowerPoint.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
-
Austin, United States Robert Madden Industries Ltd Full timeCustomer Assurance ManagerHVAC Technical SupportRobert Madden Industries, LTD. About the Company:Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 42 years in business, the company has 21 locations across...
-
HVAC Rental Equipment Specialist
1 week ago
Austin, Texas, United States HVAC RNTL Full timePosition Overview:Title: Rental Technician/Project ManagerReports to: Rental ManagerFLSA Status: Non-ExemptAbout the Company:HVAC RNTL is dedicated to providing top-notch rental solutions for HVAC systems, ranging from simple spot coolers to complex chiller systems. Our commitment to excellence ensures that we meet our partners' needs promptly, whether...
-
HVAC Technical Sales Specialist
1 week ago
Austin, Texas, United States Robert Madden Industries Ltd Full timeCompany Overview: Robert Madden Industries Ltd is a prominent distributor in the heating and air conditioning sector, providing a wide range of equipment and components from renowned brands such as Carrier, Bryant, Payne, and Day and Night. Position Summary: We are in search of a dynamic and driven HVAC Technical Sales Specialist to enhance our outside sales...
-
Technical Customer Support Specialist
7 days ago
Austin, Texas, United States Intertek Full timeJob Summary:Intertek is seeking a skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical assistance to customers via...
-
HVAC Technical Division Sales Manager
3 weeks ago
Austin, United States Engineered Air Full timeHVAC Technical Division Sales Manager - Austin, TXCome experience one of the best managed companies in North America: Our technically imaginative group of representatives is unparalleled in the HVAC industry.What we offer:• Training – industry leading training tailored to maximize your potential - we’ll give you the tools you need• Teams – our...
-
Technical Customer Support Representative
3 months ago
Austin, United States Intertek Full timeTechnical Support Rep – Austin, TX (Hybrid) What are we looking for? As a Technical Support Rep you will respond to and resolve customer technical inquiries and issues as well as assist customers with installation and issue resolution. This is an exciting opportunity for an ambitious and highly motivated Technical Support Representative to join...
-
Experienced HVAC Installer
1 month ago
Austin, United States AC Pros HVAC Full timeJob DescriptionJob Description**$5000 HIRING BONUS!!!!**AC Pros HVAC is a locally owned and operated HVAC services company serving the greater Austin area and beyond. At our company, customer satisfaction is always our very first priority, and we strive to provide the type of service that we would want for ourselves and our loved ones.Currently, we're...
-
HVAC Operations Manager
1 week ago
Austin, Texas, United States ABM Industries Full timePosition Overview: The HVAC Operations Manager plays a crucial role in overseeing the installation, repair, and maintenance of heating and cooling systems in commercial and industrial environments. This position is responsible for ensuring high levels of customer satisfaction while achieving departmental objectives.Key Responsibilities:Lead and develop the...
-
HVAC Technical Sales Specialist
1 week ago
Austin, Texas, United States Robert Madden Industries Ltd Full timeCompany Overview: Robert Madden Industries, LTD. is a prominent distributor in the heating and air conditioning sector, providing a wide range of equipment including Carrier, Bryant, Payne, and Day and Night products, along with an extensive selection of parts and supplies. With over four decades of experience, the company operates 21 locations throughout...
-
HVAC Operations Manager
2 days ago
Austin, Texas, United States ABM Industries Full timeAbout the RoleThe HVAC Operations Manager will lead a team of technicians responsible for installing, repairing, and maintaining heating and air conditioning systems in commercial and industrial buildings. This role requires strong leadership and communication skills to ensure customer satisfaction and meet departmental goals.Key ResponsibilitiesOversee the...
-
Regional Sales Manager – Commercial HVAC
6 days ago
Houston, TX, United States Core Group Resources Careers Full timeCore Group Resources is America's leading recruitment company. Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.*Regional Sales Manager – Commercial HVAC Job...
-
Field Service Customer Engineer
6 days ago
Austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Field Service Customer Engineer
3 weeks ago
Austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Field Service Customer Engineer
5 days ago
austin, United States Advantage Technical Full timeWe're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...
-
Lead HVAC Service Technician
2 months ago
New Hudson, MI, United States LEVEL ONE HVAC SERVICES, INC. Full time*Summary:*Level One HVAC is looking for an experienced HVAC Service Technician, for immediate hire. If an exciting position within a growing company sounds like something for you, we need to talk!*Duties and Responsibilities: *Leads troubleshooting and repair efforts on commercial grade heating, ventilating, and air conditioning (HVAC) systems and multi-zone...
-
Senior HVAC Technician
1 month ago
Portland, OR, United States Comfy HVAC, LLC. Full time*About Comfy HVAC:*Comfy HVAC is an up-and-coming provider of high-quality residential heating and cooling maintenance, repair, and installation services throughout the Portland and Vancouver metro area. We are dedicated to delivering exceptional service and exceeding customer expectations.*Position Overview:*Are you a dedicated Senior HVAC Service and...
-
HVAC Operations Manager
2 days ago
Austin, Texas, United States ABM Industries Full timeJob SummaryThe HVAC Service Director leads a team of professionals who install, repair, and maintain heating and air conditioning systems in industrial and commercial settings. This senior manager works closely with service and installation technicians, dispatch personnel, and other managers to ensure customer satisfaction and meet departmental goals.Key...
-
HVAC Operations Manager
4 days ago
Austin, Texas, United States ABM Industries Full timeAnnual Salary:$95,000.00 to $105,000.00 per year US DollarsThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.You may be eligible to participate in a Company incentive or bonus program.Benefit...
-
HVAC Service Manager
4 days ago
Austin, United States Champion AC Full timeOverview (Text Only) Looking to TRADE UP to a better opportunity? Champion AC Austin is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team. Benefits: - Medical, Prescription, Dental, Vision - Disability & Term Life Insurance - Matching 401k benefits - On-going training & development, & growth opportunities...
-
HVAC Branch Technical Service Manager
2 months ago
Atlanta, GA, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...