HVAC Operations Manager

6 days ago

Austin, Texas, United States ABM Industries Full time

Job Summary

The HVAC Service Director leads a team of professionals who install, repair, and maintain heating and air conditioning systems in industrial and commercial settings. This senior manager works closely with service and installation technicians, dispatch personnel, and other managers to ensure customer satisfaction and meet departmental goals.

Key Responsibilities

  • Manage and develop Operations Department field and office staff, including hiring, terminating, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments.
  • Ensure all company policies and procedures are followed.
  • Schedule, direct, and provide technical support to field technicians to meet service demands and customer expectations.
  • Evaluate technician workloads and schedules service work to best utilize manpower.
  • Communicate with dispatch to ensure technicians are scheduled according to skill level, efficiency, and training requirements.
  • Evaluate technician work to ensure quality meets established standards, techniques, and safety requirements; provide recommendations as needed to improve quality and productivity.
  • Oversee all safety inspections and safety meetings.
  • Review and approve weekly payroll for hourly technicians and non-exempt office staff to ensure employees are paid correctly.
  • Establish and maintain a regular training program to ensure technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions.
  • Ensure all jobs are performed in a safe and effective manner and delivered profitably.
  • Ensure equipment and materials are ordered and delivered timely for scheduled jobs.
  • Communicate with vendors concerning product warranties and recalls, and other operational issues with products and equipment sold and serviced by the Service Department.
  • Develop and monitor budgets, goals, and objectives to ensure departmental profitability and success.
  • Perform daily Service Order audits and reviews customer billing to ensure timely cash flow.
  • Perform daily accounts payable reviews for accuracy and approval.
  • Meet with dispatch regularly to discuss job information, estimated time to complete jobs, labor hours, and material used.
  • Oversee service vehicles to ensure vehicles are maintained and operated according to company policy.
  • Manage larger installations, start-ups, and commissioning projects.
  • Coordinate and direct technicians and/or subcontractors; perform prestart-up inspections and complete turnover of equipment to the customer.
  • Work with other department managers to meet company goals and objectives.

Requirements

  • Five years of HVAC management-related experience or an equivalent combination of education and experience.
  • Some post-high school education from college, trade school, or military.
  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.
  • The ability to read, interpret, utilize, and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems.
  • Technical aptitude with knowledge of local codes and the ability to use resources at hand to find solutions.
  • Excellent leadership skills to enhance team productivity and standards of work produced.
  • Excellent verbal and written communication skills and strong conflict management skills.
  • Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
  • Good computer skills with proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
  • Possess a strong personal desire for improvement and the desire to motivate employees to do the same.
  • Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
  • Valid driver's license with a clean driving record and background.
  • Ability and willingness to work a non-standard schedule: nights, weekends, and holidays as required.

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