Tour Desk Agent
2 weeks ago
- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Assist guests with the tour registration process.
- Entering accurate data into the system.
- Assist guests with the gifting process.
- Handle premium inventory utilized for gifting, such as, but not limited to, pre-paid cards, vouchers, and certificates.
- Maintain regular attendance in compliance with Exploria standards, as required by scheduling, which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming.
- Must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and other team members.
- Respond to guest requests promptly and promote the resort's services and amenities.
- Resolve minor guest complaints to the satisfaction of the guest.
- High School diploma or equivalent and some customer service experience preferred.
- Bilingual in English and Spanish.
- Strong computer skills required.
- Strong Customer Service skills.
- Must be able to convey information and ideas clearly, both oral and written.
- Must work well in fast paced, high-pressure situations.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
- Ability to work nights, weekends, and holidays.
- Long hours sometimes required, including weekends, must be flexible with hours.
- Ability to be on your feet throughout the shift.
- Hotel & Hospitality
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