Overnight Front Desk Agent

3 weeks ago

Kissimmee, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

As a Front Desk Agent, you will:

  • Greet, register, and assign rooms to guests during their check-in process.
  • Complete check-in and check-outs for all reservations.
  • Issue room key and escort instructions to Bell Staff
  • Transmit and receive messages, using phone, text, and teams messaging.
  • Date stamp, sort, and track incoming mail and messages.
  • Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Maximize Room Inventory and manage according to resort occupancy.
  • Create and confirm and reservations.
  • Compute bills, collect payments, and make changes for guest’s reservations and accounts.
  • Balance all accounts for guest reservations, ensure all payments were accounted for.
  • Post, collect, and monitor all guests room charges.
  • Complete due outs before the end of the shift.
  • Nightly bucket checks.
  • Able to resolve all guest concerns, by providing high quality customer service.
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

  • Must be able to lift up to 15lbs
  • Must be able to stand for long periods of time
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Excellent customer service skills
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States


Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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