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Clinic Administrator III

2 months ago

Seattle WA United States Neighborcare Health Full time
Purpose

The Clinic Administrator (CA) III is responsible for providing operational oversight and leadership of a co-located medical and dental clinic. Key duties include the creation of clinic schedules, leading staff meetings, managing annual budgets, hiring and training direct reports, and providing support to business management. The CA III is also responsible for working in partnership with internal departments and external agencies and organizations based on Neighborcare Health's (NCH) formal contracts and agreements.

This position will work at the Rainier Beach Clinic, Neighborcare Health, in Seattle, WA.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More This position is eligible for the Staff Referral Program

PRIMARY RESPONSIBILITIES

Operations Management

Responsible for all day to day business operations of the site or program
Work in partnership with site or program clinical leader to manage staffing levels, patient schedules, quality outcomes and to support the organizations strategic goals.
Plan and Lead staff meetings, leadership meetings, trainings, and team building activities
Manage multiple project responsibilities across site or program teams simultaneously and effectively.
Partner with non-operations departments and teams, in order to achieve clinic and organizational goals.
Coordinate community outreach and local or co-located partnerships
Participate in Neighborcare leadership meetings and leadership development activities
Manage and respond to fluctuations in patient access, demand, and satisfaction
Support the integration of service lines within the sites to meet patient need and maximize efficiency
Serve as the Lead for all Safety and crisis management support that is needed in site or program
Manage or oversee all patient service recovery needs for the site or program

Financial Management

Plan, monitor, and manage annual budgets
Monitor and communicate productivity to providers in partnership with clinical site director

People Management

Hire, train and orient direct and non-direct reports on clinical operations and functions
Ongoing coaching and support for all direct reports and front line staff as needed
Provide support to team to address individual performance issues, develop improvement plans and coordinate with HR Team as needed
Foster a trusting environment where challenges can be addressed without fear of blame, and problems or road-blocks to the work are met with curiosity and in the spirit of improvement.
Supervise, support and coach front line managers in their development as leaders.

Administrative Work

Review, maintain and coordinate clinic schedules to account for vacations, illness, meetings while maintaining adequate clinic coverage
Identify and resolve issues and concerns, escalating as needed to appropriate resources
Develop and implement organization and strategic goals and key performance indicators
Cascade organizational information to staff
Oversee set-up, maintenance and management of administrative support systems, ensuring information is complete, accurate and clinic goals and deadlines are met

KEY SKILLS, KNOWLEDGE, & ABILITIES

Required for this job:

Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients
Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations
Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
Ability to provide constructive and effective feedback on performance to staff.
Ability to develop solutions and manage expectations
Ability to facilitate and present at meetings
Attention to detail
Conflict management
Ability to organize and manage time and tasks independently
Ability to communicate in person, email, and on the phone
Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to prioritize work assignments and adjust tasks as needed
Proficient with computers. Proficient in the use of word processing, spreadsheets, presentations and email

EDUCATION

Required: Bachelor's degree OR High School Diploma/GED and five years relevant work experience in a professional setting

Years of Relevant Experience Required: Two (2) years of direct supervision of people or teams experience

Preferred: Bachelor's or Master's degree in business or healthcare administration, health care, or health sciences

Preferred: Non-profit organization administration

Years of Relevant Experience Preferred: Two (2) years of health care administration or practice management
Two (2) years of leadership team supervision and development

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here,

Serving patients
Serving each other
A warm welcome
Caring
Respect
Working together
Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is minimum $79,892.80 up to $110,344.00 maximum.
Compensation will be determined based on years of relevant experience

Union: No

Full job description will be provided during the interview process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)