E-Commerce Customer Service Specialist

2 weeks ago

Brooklyn Park MN United States Goodwill Easter Seals Minnesota Full time
Position Summary:

The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals' e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.

Job Pay & Perks:
  • Typical Starting Pay Range between $16.50 - $20.75/hr
  • Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
  • Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount
  • Opportunities for career development and advancement
  • All major holidays off
Essential Functions:
  • Customer Service: Provides excellent customer service to internal and external customers.
  • Operations: Ensures E-Commerce's customer service activity runs efficiently and effectively.
  • People Management: Coaches, trains and develops employees by providing clear direction and challenging goals.
  • Services and Programs: Ensures continued community involvement and education around GESMN.
  • Safety & Asset Protection: Follows and adheres to loss prevention and safety procedures and initiatives.
About You:
  • Ability to effectively communicate with supervisors, employees and customers
  • Proficient in Microsoft Office Suite.
  • Ability and desire to provide excellent customer service.
  • Ability to work independently and coordinate multiple projects simultaneously.
  • Excellent organizational and administrative skills with the ability to prioritize.
  • Strong attention to detail.
  • Strong analytical, problem solving and strategic thinking skills.
  • Strong people management skills.
  • Strong conflict skills.
  • Ability to handle sensitive and confidential information appropriately.
Prior Experience & Education:
  • 1-3 years of relevant experience required
  • High school diploma preferred
About Us:
  • Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here.
  • Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
  • Proceeds from thrift retail, e-commerce, grants and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
  • Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.
Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

RequiredPreferredJob Industries
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