E-Commerce Customer Service Specialist
2 weeks ago
The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals' e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.
Job Pay & Perks:
- Typical Starting Pay Range between $16.50 - $20.75/hr
- Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
- Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount
- Opportunities for career development and advancement
- All major holidays off
- Customer Service: Provides excellent customer service to internal and external customers.
- Operations: Ensures E-Commerce's customer service activity runs efficiently and effectively.
- People Management: Coaches, trains and develops employees by providing clear direction and challenging goals.
- Services and Programs: Ensures continued community involvement and education around GESMN.
- Safety & Asset Protection: Follows and adheres to loss prevention and safety procedures and initiatives.
- Ability to effectively communicate with supervisors, employees and customers
- Proficient in Microsoft Office Suite.
- Ability and desire to provide excellent customer service.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent organizational and administrative skills with the ability to prioritize.
- Strong attention to detail.
- Strong analytical, problem solving and strategic thinking skills.
- Strong people management skills.
- Strong conflict skills.
- Ability to handle sensitive and confidential information appropriately.
- 1-3 years of relevant experience required
- High school diploma preferred
- Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here.
- Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
- Proceeds from thrift retail, e-commerce, grants and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
- Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.
RequiredPreferredJob Industries
- Retail
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