Lead Java IVR Engineer

1 month ago


San Jose CA, United States Prolim Global Full time

PROLIM Global Corporation () is currently seeking Lead Java IVR Engineer for location Austin, TX OR San Jose, CA for one of our top client. Job Description: Lead Java IVR Engineer (with Excellent Communication and Leadership Skill)Key Responsibilities:
 
•    Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.
•    Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
•    Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java
•    Operational Support: Provide Tier I, II, and III support for IVR / Cases applications, troubleshooting issues and resolving customer inquiries.
•    Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
•    Performance Optimization: Optimize  performance of the system to ensure efficient and effective customer interactions.
•    Lead a team of engineers and cross-functional stakeholders in the development and launch of [specific project/product].
•    Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
•    Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
•    Provide guidance and support to the Scrum Team on Agile principles and Scrum practices.
•    Act as a liaison between the Scrum Team and external stakeholders, including product owners, management, and other teams.Required Skills and Qualifications:
 
•    Proficiency in scripting languages (e.g., JavaScript, Java, Python).
•    Excellent communication and leadership skills.  – MANDATORY REQUIREMENT
•    Understanding of IVR design principles and best practices.
•    Excellent problem-solving and troubleshooting skills.
•    Ability to work independently and as part of a team.Nice to Have  Skills and Qualifications:
Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).
Experience with contact center technologies and processes.
Certifications in Google Cloud Platform or related technologies.Key details:
Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.
Documentation: Create and maintain comprehensive documentation for IVR / Cases solutions, including design specifications, user manuals, and troubleshooting guides.
Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.About PROLIM Corporation PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.Experience:10-20 yearsSkills:JAVA, SCRIPTING, coding, JS, GCP, IVR SOlutions


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