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Workforce Management Systems Specialist

2 months ago

New Berlin, United States Uline, Inc. Full time

Workforce Management Systems Specialist

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. From troubleshooting workforce management software issues to identifying opportunities for improvement, as a Workforce Management Systems Specialist, you'll keep our Customer Service team running smoothly. By analyzing data and managing projects, you'll ensure we deliver the legendary experience our customers love

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance.

  • Identify system enhancement opportunities with the WFM team, providing support and training for efficiency.

  • Audit operational data, offering improvement recommendations to senior leadership.

  • Manage project execution for Holiday builds, PTO requests and system upgrades.

  • Create and maintain data in applications such as NICE WFM System, Excel, SQL and Power BI dashboards.

  • Collaborate across departments to resolve reporting and data discrepancies.

Minimum Requirements

  • Bachelor’s degree.

  • 2+ years of administrative responsibility using WFM scheduling software. NICE WFM (IEX) experience preferred.

  • 3+ years of Excel experience with a strong understanding of formulas. SQL knowledge preferred.

  • Strong analytical, communication and problem-solving skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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