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Help Desk Specialist

1 month ago

Washington, United States General Dynamics Information Technology Full time
Help Desk Technician III

Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician III joining our program to elevate our team and perform as one.

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents as possible during the first contact
• Document incident resolution and status in incident database tools (i.e. ServiceNow).
• Install system wide software and assist with fine-tuning system performance.

WHAT YOU'LL NEED TO SUCCEED:
• Education: Associates of Arts/Associates of Science
• Required Experience: 3+ years of related experience
• Security Clearance Level: PUBLIC TRUST
• Location: Customer Site
• US Citizenship Required - or Green Card Holder

GDIT IS YOUR PLACE:
• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
3 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CompTIA A+ - CompTIA - CompTIA

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.