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Help Desk Specialist

2 months ago

Washington, United States JASINT Full time
Job DescriptionJob Description

Job Title: Help Desk Specialist

Location(s): Pentagon (Remote)

Hours: Regular Full-Time

Clearance Requirements: None

Citizenship: US Citizenship Required

Scope:

Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s Parking Management System.

The WHS / ESD Parking management Office (PMO) manages all aspects of parking operations for the Pentagon and external facilities. Daily Operations are coordinated through a web-based application that automates temporary parking clearances and long-term parking permits.

Responsibilities:

  • As a Help Desk Specialist, you will be expected to work with the Parking Management Office staff and end-users to resolve issues such as:

    • Triage new Help Desk tickets
    • Assist new users with establishing accounts
    • Assisting end users with updating their vehicle and personal profiles
    • Guide users through the clearance and permit process
    • Maintain application-level security groups
    • Participate in daily project meetings
    • Assist with software deployments
    • Produce daily, weekly, and monthly reports as required by the customer
    • Other duties as assigned

Position Requirements:

Experience:

  • 1 + years’ experience as a technical Help Desk Specialist

Required Skills:

  • Excellent written and verbal communication skills
  • Excellent time management skills
  • Ability to work independently and as part of a team
  • Experience with Microsoft Office Suite (Word, Excel, PPT, Teams)
  • Proven experience with providing Customer Service
  • Efficient in providing immediate assistance and troubleshooting technical issues
  • Ability to diagnose customer problems and natural follow-up and follow-through abilities


Desired Skills:

  • Working knowledge of Appian or other Low-code application platforms
  • Appian Low-code development experience
  • Appian Certified Analyst certification is a plus
  • Knowledge of Project tracking tool- JIRA
  • Working knowledge of Agile methodology

Education:

  • Desired (not mandatory) bachelor's degree in any Information Technology (IT) field

Certification:

  • IAT Level II Certification (Desired)

Why JASINT?

At JASINT, we proudly boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that’s why we are seeking you

We understand and respect the dedication and sacrifice that is required to serve our nation’s greatest efforts, and our commitment in turn is to support YOU

JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts, (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays…even an additional floating holiday to use at your discretion

*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire Friends of yours are friends of JASINT ***

JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.