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Help Desk Specialist
1 month ago
Help Desk Specialist (Intermediate)
ONSITE in Washington DC NW
Shift is 8:00am – 4:30pm
Per Federal Govt Sector U.S Citizenship is required
Ability to pass Federal background check is required for Level 4 Public Trust Clearance
This role is onsite, 5 days a week Mon-Friday
BACKGROUND:
The Application and Computer Services section (ACS) of the Division of Management seeks an intermediate-level experienced support specialist to join our user and desktop support team. The candidate provides onsite desktop support to a user base of approximately 600, located in Washington DC and at remote sites. The candidate will support the Endpoint Computing & Administrative Services team (ECAS).
The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for Microsoft Windows 10, Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Project/Visio, HP Desktops/Laptops/Tablets, iPhones, and iOS. A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as needed. A successful candidate will interface with internal customers of varying technical ability and other technical support teams within to resolve a wide range of technical issues. The candidate must demonstrate ability to follow standard operating procedures and processes and assist the team in automating processes where possible. The candidate must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy. The candidate may be called upon to provide occasional support over nights and weekends.
REQUIREMENTS:
The candidate shall possess the knowledge and skills set for Intermediate Help Desk Specialist, with the following set of specific
knowledge and experience:
· At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment.
· Perform as a Tier 2 or Tier 3 Information Technology Help Desk support.
· Experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations
· Must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy
· Must be customer service oriented and self-motivated.
· Demonstrated analytical and problem-solving skills.
· Strong interpersonal and communication skills who can work with people at various levels of the organization.
Anticipated Period of Performance:
START DATE: ASAP
END DATE: December 31, 2024
Note: Possibility of extension.
PERIOD OF PERFORMANCE:
On-site daily in Washington, DC.
CITIZEN STATUS:
US citizen and Green card holders are acceptable.
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