Help Desk Specialist

1 month ago

Washington, Washington, D.C., United States General Dynamics Information Technology Full time

Req ID: RQ182935

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Help Desk

Skills:

Computer Hardware,Computer Systems,Remote Support,Technical Support,Troubleshooting

Certifications:

CompTIA A+ - CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician III

Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician III joining our program to elevate our team and perform as one.

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT

● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

● Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.

● Attempt to resolve as many incidents as possible during the first contact

● Document incident resolution and status in incident database tools (i.e. ServiceNow).

● Install system wide software and assist with fine-tuning system performance.

WHAT YOU'LL NEED TO SUCCEED:

● Education: Associates of Arts/Associates of Science

● Required Experience: 3+ years of related experience

● Security Clearance Level: PUBLIC TRUST

● Location: Customer Site

● US Citizenship Required - or Green Card Holder

GDIT IS YOUR PLACE:

● Full-flex work week to own your priorities at work and at home

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $ $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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