![NextGen IT Services](https://media.trabajo.org/img/noimg.jpg)
Help Desk Staff/Specialist
1 month ago
Help Desk Staff/Specialist
Responsibilities:
- This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.
- Receive customer Help Desk phone calls, service requests and in-person walk-ins for support.
- Process Help Desk tickets with the Helpdesk Staff/Specialist serving as the single point of contact for support for the end user
- Provide direct production support services for application users by responding to operational problems that are funneled to the team via the customer's helpdesk ticketing system, ServiceNow.
- Work with the functional areas of the PTT IT team to provide Tier 2 and 3 customer support
- Responsible for maintaining FAQs for questions or queries from users and SOPs for common issues encountered during the support process with detailed analysis and resolution steps.
- Other duties as assigned.
Required Education/Skills:
- Associate degree and 5+ years of relevant experience
- Experience with the ServiceNow ticketing system is required.
- Ability and flexibility to support a rotating 24/7 schedule
- Ability to work 100% onsite at GSA Headquarters in Washington DC
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
- Friendly presence, helpful attitude, good interpersonal skills, empathy, and ability to work well with others.
- Azure AD (portal) administrator skills, Windows 11 management, basic networking, wifi/ethernet troubleshooting,
- Excellent Microsoft Office skills (Word, Excel, and other applications)
- Knowledge of G Suite applications (Sheets, Docs, Slides) a plus
- Ability to train end users on frequently asked technical issues.
- Ability to provide technical assistance and support over the phone.
- Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
- U.S. Citizenship
- Ability to obtain and maintain a Public Trust
Professional Skills:
- Strong analytical and problem-solving skills
- Highly detail-oriented and productivity-oriented
- Organized, timely, and customer service oriented.
- Ability to work well independently and in a team setting.
- Adaptability, flexibility, and ability to deal with ambiguity and change.
- Excellent attention to detail.
- Excellent problem-solving and troubleshooting abilities.
- Effective communication and collaboration skills.
- Sound business ethics, including the protection of proprietary and confidential information.
- Ability to work with all levels of internal staff, as well as outside clients and vendors.
- Skilled communicator with clients and employees.
- Excellent verbal, interpersonal and written communication skills.
- Team player with the ability to work in a fast-paced environment.
- Demonstrated outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy.
-
Help Desk Specialist
3 days ago
Washington, United States JASINT Full timeJob DescriptionJob DescriptionJob Title: Help Desk SpecialistLocation(s): Pentagon (Remote)Hours: Regular Full-TimeClearance Requirements: NoneCitizenship: US Citizenship RequiredScope:Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s...
-
Help Desk Specialist
7 days ago
Washington, United States Isys Technologies Full timeI 2 X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I 2 X is ready to offer you the chance to Help Desk, Technical Support, Specialist, Microsoft, Help, Desktop Support
-
Help Desk specialist with Training exp
1 month ago
Washington, United States ARK Solutions, Inc. Full timeCLIENT: FederalPosition : Help Desk Supervisor with Training exp Long term Contract until 2027 endWashington, DC (Onsite)Education: Undergraduate degree valued.Required Skills: - At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is...
-
Help Desk specialist with Training exp
1 month ago
Washington, United States ARK Solutions, Inc. Full timeCLIENT: FederalPosition : Help Desk Supervisor with Training exp Long term Contract until 2027 endWashington, DC (Onsite)Education: Undergraduate degree valued.Required Skills: - At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is...
-
Help Desk Specialist
3 months ago
Washington, United States LHH Full timeHelp Desk Specialist - Entry Level (Contract - Possible Extension / May become Full Time)Hourly Pay: Between $23-$27, Depending on ExperienceCommute: Onsite in Washington, DCPreferred Qualifications: Experience Supporting End Users (Hardware and Software) Experience with Ticketing VOIP Phone Systems Experience Windows/Mac and Application Support Desktop...
-
Help Desk Specialist
3 weeks ago
Washington, United States Seneca Resources Full timePosition Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...
-
Help Desk Specialist
3 weeks ago
Washington, United States Seneca Resources Full timePosition Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...
-
Help Desk Specialist
1 month ago
Washington, United States ALTA IT Services Full timeJob DescriptionJob DescriptionHelp Desk Specialist (Intermediate)ONSITE in Washington DC NWShift is 8:00am – 4:30pmPer Federal Govt Sector U.S Citizenship is requiredAbility to pass Federal background check is required for Level 4 Public Trust Clearance This role is onsite, 5 days a week Mon-Friday BACKGROUND:The Application and Computer Services section...
-
Senior Help Desk Specialist
4 weeks ago
Washington, United States Agil3 Technology Solutions (A3T) Full timeJob DescriptionJob DescriptionA3T is looking for a Senior Help Desk Specialist to support our team in execution of Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners. Job Duties:Supervise helpdesk staff, assign work, train new contract personnel, and other tasks associated with leading a...
-
Help Desk Tier I Specialist
7 days ago
Washington, United States RightDirection Technology Solutions LLC Full timeRDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite in D.C.). Requirements GTM Help Desk Specialist -...
-
Help Desk Specialist
1 month ago
Washington, United States CHANGING TECHNOLOGIES Full timeJob DescriptionJob DescriptionJob description Job Title: Helpdesk SpecialistLocation: Washington, DCDepartment of Office of the Chief Technology OfficerJob Type: OnsiteContract Length: 1 Year Contract with Possible ExtensionPay rate- $32/HourResponsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process...
-
Help Desk Specialist
4 weeks ago
Washington, United States ProSphere Full timeOverview Planned Systems International, Inc (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. Location: Washington, DC Clearance: Active Secret Clearance Essential Functions and Job Responsibilities Manage user accounts, applications, Service Now ticketing system,...
-
Help Desk Specialist
1 month ago
Washington, United States NavitsPartners Full timeJob DescriptionJob DescriptionJob Title: Help Desk Specialist Location: Washington, DCDuration: 5 Months with possibility to extend services through June 2025Interview: Selected candidates will participate in a phone or video conference interview.Job Description: We are seeking a skilled Help Desk Specialist to join our team in Washington, DC. The ideal...
-
Help Desk Specialist
7 days ago
Washington, United States Hartwig Staffing Full timeHartwig Staffing is partnered with a company based out of Washington D.C. that is looking to add a contract Help Desk Specialist to their team. Compensation for this role is up to $35 per hour. This is an on-site position. Requirements: Associate degree with 5+ years of relevant experience. Required experience with ServiceNow ticketing system. Flexibility...
-
Help Desk Specialist
1 month ago
Washington, United States Hartwig Staffing Full timeJob DescriptionJob DescriptionHartwig Staffing is partnered with a company based out of Washington D.C. that is looking to add a contract Help Desk Specialist to their team. Compensation for this role is up to $35 per hour. This is an on-site position.Requirements:Associate degree with 5+ years of relevant experience.Required experience with ServiceNow...
-
Help Desk Specialist
1 month ago
Washington, Washington, D.C., United States General Dynamics Information Technology Full timeReq ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Help Desk Specialist
2 months ago
Washington, United States Computer World Services (CWS)Corporation Full timeCompany Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures professional...
-
Help Desk Specialist
4 weeks ago
Washington, United States Agil3 Technology Solutions (A3T) Full timeJob DescriptionJob DescriptionA3T is looking for a Help Desk Specialist to support our team in execution of Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners. Job Duties:Install and test new PC hardware and software acquired by customer. Ensure that all newly installed computers,...