Guest Services: Toll Plaza Lead
1 month ago
JOB SUMMARY:
Responsible for assisting Toll Plaza Leadership team in opening the parking lot and upselling. All job duties must be performed with a friendly and fun attitude.
Job Requirements:
- Assists in leading the day-to-day operations of the parking lot; ensuring program goals are achieved.
- Provides supervision, training, development, and evaluation for team members.
- Ensures team are proactively guest friendly and that guest first standards are followed and enforced
- Ensures team provide fast service; consistently achieving a prompt resolution for guest inquiries
- Personally provides friendly, clean, fast, and safe service for guest and teams.
- Must be able to complete daily opening/closing tasks as assigned by Management.
- Those 18 and older are expected to be trained to operate company vehicles.
Minimum Qualifications:
- Must be at least 15 years old
- Park experience preferred
- Ability to handle multiple situations simultaneously and meet deadlines in efficient Excellent manners
- Excellent motivational, leadership, and team-building skills
- Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
- Ability to stand for extended periods of time and work outside in varying weather conditions
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