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Guest Services Supervisor

2 months ago

Arlington, Virginia, United States B. F. Saul Company Hospitality Group Full time

Front Desk Manager

Join a leading hospitality organization that has established a remarkable legacy over 125 years in the industry. As a vital member of our team, you will oversee the front desk operations at one of our premier business-class hotels, ensuring exceptional guest experiences and efficient operational management.

Key Responsibilities:

1. Guest Satisfaction: You will be accountable for delivering outstanding service, ensuring that all guest interactions meet our high standards. This includes training staff to anticipate guest needs and exceed expectations, while also implementing innovative service programs to enhance overall satisfaction.

2. Financial Management: Your role will involve managing operational costs to optimize hotel profitability. This includes effective labor management through strategic scheduling and monitoring, as well as identifying cost-saving opportunities and adhering to budgetary guidelines.

3. Team Leadership and Development: You will evaluate team performance, provide constructive feedback, and foster a motivating environment. This includes overseeing the hiring, training, and ongoing development of front desk staff, ensuring they are equipped to deliver exceptional service.

4. Operational Excellence: Attend regular meetings to ensure seamless communication and planning. You will be responsible for managing all front desk initiatives, requiring strong organizational skills and the ability to handle multiple priorities in a dynamic environment.

5. Safety and Compliance: Conduct routine inspections of front desk operations to ensure compliance with company standards and regulations. You will maintain a safe and clean work environment, addressing any incidents promptly and effectively.

Qualifications:

Education: A high school diploma or GED is required; a college degree or equivalent experience is preferred.

Experience: A minimum of 2 years in customer service and at least 1 year in a supervisory or management role is essential. Candidates should possess strong communication skills and the ability to problem-solve effectively.

Physical Requirements: The role may require the ability to lift, push, or pull up to 75 pounds on occasion.