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Guest Services Representative

2 months ago

Arlington, Virginia, United States IHG Full time

Position Overview

This role involves managing the check-in and check-out processes for hotel guests efficiently and professionally, while adhering to established payment procedures.

Hotel Brand: Crowne Plaza Suites

Location: United States, Texas, Arlington

Hotel: Crowne Plaza Suites - Arlington - Ballpark - Stadium

Job Responsibilities:

  • Ensure a smooth and timely check-in/check-out experience for guests.
  • Process all payments according to company policies.
  • Exhibit a friendly and approachable demeanor to enhance guest satisfaction.
  • Anticipate and address guest needs promptly and effectively.
  • Provide knowledgeable recommendations and share stories to create memorable experiences for guests.

Candidate Requirements:

We are looking for a motivated, reliable, and flexible individual who is passionate about delivering exceptional guest service and enjoys collaborating with a team.

What We Offer:

In return, we provide a competitive compensation and benefits package, including medical, dental, vision, life insurance, short-term and long-term disability coverage. Enjoy hotel discounts globally and the opportunity to work alongside a fantastic team. Most importantly, we encourage you to express your individuality.