Guest Services Ambassador

7 months ago


Arlington, United States Sandpiper Property Management Full time
Job Summary:

The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Essential Job Functions:

Guest Relations:
  • Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
  • Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
  • Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
  • Take steps to ensure the greatest guest satisfaction possible
  • Respond to situations as they arise and manage guest conflict
Operations:
  • Inspect studios and public spaces daily according to company and brand standards
  • Be able to respond effectively and according to procedure in times of emergency
  • Ensure all policies and procedures are accurately followed at all times
  • Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
  • Respond to guest service calls efficiently and expediently
  • Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
  • Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
  • Executes the lead management process and completes all sales and marketing objectives as established by supervision
  • Review Studio Inventory daily to ensure maximization of studio revenue
  • Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
  • Follow revenue management guidelines as directed by supervision
Additional Duties:
  • Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
  • Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
  • All other duties as assigned by supervision

GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

  • Arlington, Virginia, United States Marriott International Inc Full time

    Job Description: As a Guest Experience Ambassador, you will be responsible for guiding guests through their entire stay, ensuring that every moment is memorable and unique. You will process operational needs, address guest requests, complete reports, and share knowledge of the local area with guests.Key Qualifications:* High school diploma or equivalent*...

  • Service Ambassador

    3 weeks ago


    Arlington, Virginia, United States Ruth's Chris Steak House Full time

    Ruth's Chris Steak House - Enhance your career as a Service Ambassador at our esteemed restaurant. This role offers an estimated salary of $12-$15 per hour.About the Role:As a Service Ambassador, you will provide exceptional welcoming experiences to each guest. Key responsibilities include greeting arrivals, coordinating guest flow, and ensuring seamless...


  • Arlington, Virginia, United States Marriott Hotels & Resorts Full time

    Job Title: Hotel Service AmbassadorWe are seeking a highly motivated Hotel Service Ambassador to join our team at Marriott Hotels & Resorts. As a key member of our staff, you will be responsible for delivering exceptional guest experiences that leave a lasting impression.Salary:$60,000 - $80,000 per year, depending on experience and qualifications.About the...


  • Arlington, Virginia, United States Ballston - South Block Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Chantilly - South Block. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to guests.Salary and BenefitsThe successful candidate will receive a...


  • Arlington, Virginia, United States Marriott Full time

    About the RoleWe are seeking a skilled Guest Experience Specialist to join our team. As a key member of our front desk staff, you will play a vital role in ensuring our guests have an enjoyable and memorable stay.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are...


  • Arlington, Virginia, United States Comstock Companies Full time

    Unlock Your Potential as a Customer Service AmbassadorWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Comstock Companies. As a Customer Service Ambassador, you will be the face of our company, providing exceptional service to customers, tenants, and guests in a commercial parking setting.About the Role:Provide...


  • Arlington, Virginia, United States Buena Vida Full time

    Job Title: Hospitality AmbassadorCompany OverviewBuena Vida is a dynamic and fast-paced restaurant committed to delivering exceptional hospitality experiences. Our mission is to create a welcoming atmosphere where guests feel valued and satisfied.Estimated Salary: $45,000 - $55,000 per annumJob Description:We are seeking a skilled Hospitality Ambassador to...


  • Arlington, Virginia, United States Evolution Parking & Guest Services Full time

    About the Role:We are seeking a skilled and enthusiastic Valet Attendant to join our team at Evolution Parking & Guest Services. As a Valet Attendant, you will play a critical role in delivering exceptional customer experiences to our hotel guests.Your key responsibilities will include assisting guests with their vehicles, providing information and...


  • Arlington, Virginia, United States Loews Hotels Full time

    About the CompanyLoews Hotels is a state-of-the-art, full-service meetings and resort destination located in the epicenter of the premier sports and entertainment district in the country. Our hotel features five restaurants and lounges, two pools with an authentic sandy beach, cabanas, and a water slide, as well as a fitness center, full-service spa and...


  • Arlington, Virginia, United States Dave & Buster Full time

    Key ResponsibilitiesAct as an ambassador to the building, assisting guests with all requests and answering questions as neededMaintain the safety and security of the unit, enforcing house policies and ensuring the well-being of guests and team membersProvide exceptional customer service, responding promptly to guest inquiries and resolving issues in a timely...


  • Arlington, Virginia, United States Residence Arlington Full time

    Job SummaryThe Residence Arlington Ambassador is responsible for delivering exceptional guest experiences in a warm and welcoming manner. This role requires the ability to provide personalized service, handle multiple tasks simultaneously, and maintain a high level of professionalism at all times.Key Responsibilities:Greet and welcome guests upon arrival,...


  • Arlington, Virginia, United States Metropolitan Hospitality Group Full time

    We are seeking friendly, hospitality-oriented individuals to join our team as Front of House Ambassadors. As a key representative of Metropolitan Hospitality Group, you will ensure all guests feel welcome from the beginning of their experience with us.About UsMetropolitan Hospitality Group is committed to living its mission statement each day: IT STARTS WITH...


  • Arlington, Virginia, United States Marriott Hotels & Resorts Full time

    At Marriott Hotels & Resorts, we're looking for a Customer Experience Ambassador to join our team. As a key member of our staff, you'll play a crucial role in delivering exceptional guest experiences that leave a lasting impression.The estimated salary for this position is $60,000 - $80,000 per year, depending on your qualifications and experience.This is an...


  • Arlington, Virginia, United States Six Flags Over Texas Full time

    Company Overview">Six Flags Over Texas is a premier entertainment destination, offering an immersive experience for families and guests. As a Magical Experience Ambassador, you will be at the heart of creating unforgettable moments for our visitors.


  • Arlington, Virginia, United States Wendy's Full time

    About Wendy'sWe're a fast-food giant with a passion for quality and customer satisfaction. Our Crew Members are the face of our brand, providing exceptional service and ensuring every guest leaves feeling valued.What We OfferA competitive salary range of $15-$18 per hour, depending on experience and location.An inclusive work environment that values...


  • Arlington, Virginia, United States Ambar Inc Full time

    Ambar Inc is a dynamic and growing company that values its employees and provides opportunities for growth and development. We are seeking a talented and motivated individual to join our team as a Dining Experience Ambassador.Company OverviewWe are a company that prides itself on delivering exceptional service and creating memorable experiences for our...

  • Membership Ambassador

    3 weeks ago


    Arlington, Texas, United States Arlington-Mansfield Area YMCA Full time

    About the PositionWe are seeking a highly skilled and enthusiastic Membership Ambassador to join our team at the Arlington-Mansfield Area YMCA. As a key member of our staff, you will play a crucial role in ensuring that our members receive exceptional service and support.As a Membership Ambassador, you will be responsible for providing top-notch customer...


  • Arlington, Virginia, United States Duvel Moortgat USA LTD Full time

    At Duvel Moortgat USA LTD, we are seeking a skilled Brand Ambassador to represent our portfolio of premium beers in the Northern Virginia market. This role offers a competitive salary of $**20.00 per hour**, with opportunities for professional growth and development.About the RoleThe successful candidate will be responsible for conducting beer tastings and...


  • Arlington, Virginia, United States Evolution Parking & Guest Services Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a highly skilled Valet Parking Attendant to join our team at Evolution Parking & Guest Services. As a representative of our company, you will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner.The ideal candidate will have excellent...


  • Arlington, Virginia, United States SEOULSPICE Full time

    About SEOULSPICEWe're a Korean-inspired restaurant committed to sharing our culture through food, hospitality, and warmth.Our team is dedicated to creating an inclusive and diverse workplace where everyone can thrive. We believe in fostering a clear career path for our staff, providing them with the tools and support they need to succeed.Compensation &...