Lead, Guest Relations
2 months ago
Job Summary:
The purpose of a Lead is to provide direct leadership and supervision to the Guest Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.
Job Duties:
· Assists Guest Services supervisors with day-to-day operation of the department.
· Provides supervision, training, and development of team members.
· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
· Ensures compliance with safety standards
· Personally provides friendly, clean, fast, and safe service for guests and teams
· Performs all other tasks and duties as assigned
Minimum Qualifications:
· Must be at least 16 years of age.
· Park experience preferred
· Strong communication skills, computer proficiency, and creative thinker
· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
· Excellent motivational, leadership, and team-building skills
· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions
· High School diploma and some college preferred
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