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Help Desk Technician

2 months ago

Foster City, United States Insight Global Full time

Foster City (5 days on-site, no remote work)

As a member of the Client Services team, a Client Service Technician will provide support for the clients employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

  • Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
  • Deploy and maintain end user computers and peripherals.
  • Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
  • Create, manage, and troubleshoot accounts and access via Active Directory.
  • Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.


QUALIFICATIONS

  • 1-3 years of experience in a similar IT Support role.
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Windows, Ubuntu, and macOS troubleshooting experience preferred.
  • Experience with Jira / Confluence or similar ticketing and wiki services preferred.
  • Excellent critical thinking, problem solving, and prioritization skills.