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Client Delivery Executive

2 months ago

Addison, United States NTT DATA Full time
Req ID: 292073

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Addison, TX, Texas (US-TX), United States (US).

This is a hybrid position so onsite minimum 3 days Tues/Wed/Thurs.

Some key requirements for this position:
  1. Resource needs to be local to the client - in the Dallas area.
  2. Resource will work out of the client office. Client mandate is a minimum of 3 days a week in the office (Tue, Wed, Thu).
  3. This is a multitower account. Resource should be able to work and coordinate with Apps, Infra, BPO practices and lead solutions and proposals for the account.
  4. The team on the ground is highly experienced and well connected with the client teams. Resource should be able to engage with them well.
  5. Role will work with the CIO and his directs. Experience/Capability with interacting at the CXO is essential.
  6. Experience with Insurance L&A is a big plus.
  7. Min 15+ years of overall experience.


Role Responsibilities:

- Lead a team of Client Delivery Executives and practice Service Delivery Managers who drive overall Client Satisfaction, delivery excellence and margin growth for a multi-towered enterprise account.

Protects current revenue and ensures continued business growth by avoiding competitive renewals and cultivating growth opportunities.

- Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage.

- Work collaboratively with Client Executives to develop customer relationships, identify and manage relationship risk, grow account reference-ability.

- Negotiate contracts that are executable and able to deliver SLAs and 'as sold' financial performance.

- Ensure continued revenue growth by protecting current revenue, contributing to portfolio expansion, and avoiding competitive renewals.

- Successfully deliver P&L for a large BFSI account inclusive of revenue, cost, margin, and cost containment goals.

- Ensure accurate and timely revenue/cost/margin forecasts for each account.

- Improve delivery productivity, innovation/automation, delivery transformation, and reduce rework and repeatable incidents for the account portfolio.

- Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~50+M), problem solving, etc.

- Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals.

- Manage Sales Enablement - ensure tight integration with delivery teams for delivery led sales initiatives.

- Responsible for sales support and deal accuracy within BFSI

- Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.

- Recognized as an influential and strategic delivery leader by the client and within NTT DATA

Basic Qualifications:

- 15+ years overall Experience

- 8+ years Delivery Management

- Multitower Client Delivery account experience able to work and coordinate with Apps, Infra, BPO practices and lead solutions and proposals for the account

- Highly experienced working and engaging with the client teams

- Experience interacting at the CXO and CXP reports is essential

Nice to have:

- Insurance Life & Annuities

Education:

- M.S. degree or equivalent combination of education and work experience

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.