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Analyst- Managed Print Services-Temp

1 month ago

Lake Forest, United States Toshiba America Business Solutions Full time
MPS Analyst- Temp Assignment

Hourly Range: $20.00-$27.00

Toshiba America Business Solutions, a leader in digital technology, is seeking an MPS Analyst. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.

Summary: Responsible for data gathering, preparation and analysis for findings, recommendation presentations, and implementation support setting the stage for solid solutions development and implementation. The MPS business sales cycle will include client requirement gathering meetings, pre-sale assessments, services contracting, project implementation, and on-going business reviews.

Responsibilities:
  • Conduct client assessments thru the development and management of software data collection/assessment tools and physical data assessment in order to craft viable value propositions for clients.
  • Conduct cost-benefit analysis as required. Identify problem areas and make recommendations for improvement.
  • Collaborate with MPS Sales and the client to obtain best understanding of business needs.
  • Develop detailed evaluations of client’s current business state, definition of business requirements, evaluation of business functionality and architect optimized solutions.
  • Craft technical findings into applicable sales presentations and partner with MPS Sales Reps to present findings and solutions.
  • Support project management efforts to ensure all solutions are implemented in the most efficient and effective manner possible.
  • May participate in integration engagement as defined by Statements of Work (SOW) and related deliverables to create a positive client experience resulting in client satisfaction.
  • Conduct Quarterly Business Reviews for clients.
  • Identify problem areas or opportunities for improvement.
  • Engage in upselling activities as opportunities permit.
  • Master assessment systems skills in applications such as Tableau.
  • Stay abreast of technical trends in the industry that may be used to provide new offerings.
  • Optimizing client satisfaction and retention within the MPS program has a direct impact on attaining TBS financial targets.
  • Perform other related duties as assigned.

Qualifications:
  • Bachelor’s Degree or equivalent.
  • Minimum 3 years related experience in conducting business assessments, analyzing current output environments, defining user requirements, professional services support, or IT-related project management.
  • May have experience in sales, auditing, inventory, and customer service.
  • Demonstrated experience in professional solutions, document management, output management, and document security.
  • Ability to participate and collaborate in cross-functional teams.
  • Demonstrated ability to deliver successful projects and client solutions based on TBS offerings and client needs.
  • Strong written and verbal communication with the ability to translate technical information into client presentations.
  • Must be comfortable delivering potential solutions to clients in presentation format.
  • Excellent analytical skills with an understanding of basic business needs.
  • Demonstrated experience with document assessment tools (specifically Tableau software) preferred
  • Must have the ability to travel.
  • Toshiba America Business Solutions is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation.