Client Operations Analyst
5 months ago
Impact is hiring a Client IT Operations Analyst for our Nationally ranked Best and Brightest Workplace
A Client Operations Analyst or COA works directly with the Managed IT Service Delivery team on tasks related to providing World Class Service across many industries. The Impact COA is responsible for analyzing, optimizing, and monitoring service delivery processes and systems to ensure the organization meets or exceeds customer expectations while achieving operational goals. This role collaborates with the Service Delivery team to investigate tickets and escalations to ensure Impact's customers are being provided with World Class Service.
Watch the video below to learn more about our Managed IT division
How Impact's MIT and Cloud Solutions Help Businesses
ResponsibilitiesA Client Operations Analyst will hold various responsibilities including, but not limited to, service delivery analysis, process improvement, performance monitoring, data analysis, and reporting and documentation.
- Review and maintain IT Glue documentation around ticket escalation for assigned clients to improve Service Desk remote support effectiveness.
- Work with Program Management Office to ensure all client onboarding documentation is up to date.
- Evaluate and review Executive Summary recommendations with Technical Account Managers and Virtual CIOs to provide necessary monthly reporting metrics.
- Review client ticketing data and provide an analysis and report of key metrics.
- Create PowerPoint deck/slides and documentation using data from reports to prepare for Periodic Business Reviews (PBR).
- Attend PBR meetings to assist in note taking, meeting recap, follow up, and future planning.
- Own, maintain, and improve all administrative processes and procedures inside of Virtual CIO Program and Service Delivery efforts.
Things We Are Looking For
Education
- Business + Technology degree preferred: Management Information Systems, Technology Management, Business Information Systems, Business Analytics, or similar.
Experience
- 1 year experience in process improvement and/or analytics reporting roles (Business Analyst, Data Analyst, Etc.), Technical Support Specialist, IT Service Desk, Service Delivery Analyst, or similar.
General IT Knowledge
- Familiarity with Microsoft Office 365 Productivity Suite
- Basic technical understanding of Microsoft and/or Apple Operating Systems
- Basic technical understanding of networking
- Basic understanding of mobile operating systems & MDM solutions for iOS, Android & Windows mobile devices
- Basic understanding of wireless technology
Other Skills and Abilities
- Ability to work independently or as part of a team.
- Strong written and verbal communication skills
- Attention to detail and strong organizational skills
- Ability to solve problems, identify solutions and appropriately escalate issues
Benefits
- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
#LI-Onsite
-
Cybersecurity Analyst
4 weeks ago
Lake Forest, United States DOT Security Full timeDescription DOT Security’s mission is to improve the security posture of client organizations by providing detection, response, risk management, and compliance services as identified and required. DOT Security will implement processes, technology, and subject matter expert personnel to monitor and respond to client needs in the cybersecurity and...
-
Behavioral Analyst
3 weeks ago
Lake Forest, California, United States Developmental Pathways Inc. Full timeSeeking a dedicated Behavioral Analyst to join our team at Developmental Pathways Inc. in Central Los Angeles.About the PositionThis full-time opportunity offers flexible scheduling and caseload options, with competitive compensation starting at $45.00-$50.00 per hour.Job DescriptionAs a Board Certified Behavior Analyst (BCBA), you will work with children...
-
Investment Operations Analyst
2 weeks ago
Lake Worth, United States Robert Half Full timeJob DescriptionJob DescriptionWe are excited to offer an opportunity for a driven and detail-oriented Investment Operations Analyst to join our team. This role is integral to the administrative and operational management of our investment portfolio, with a primary focus on private investment processes.Key ResponsibilitiesCoordinate and complete subscription...
-
Strategic Operations Business Analyst
3 weeks ago
Salt Lake, Utah, United States Strategic Staffing Solutions Full timeJob Title: Strategic Operations Business AnalystWe are seeking a skilled and analytical Strategic Operations Business Analyst to support our team.About the Role:This is a full-time, onsite position in Salt Lake City, UT. The successful candidate will work on various projects for an extended period, and will be required to work on-site without remote options...
-
Commerical Compliance Analyst
7 days ago
Lake Forest, United States Orion Group Full timeCommercial Compliance Analyst 12-month initial contract M-F hybrid schedule 2-3 days onsite $45/HR Mettawa, IL Orion Group is seeking a Commercial Compliance Analyst who will assist the US Commercial Compliance department in supporting the execution of the compliance monitoring program and the accurate reporting of data for Healthcare Professionals (HCPs)...
-
Sales Operations Sr. Analyst
4 days ago
Forest Lake, United States Securian Financial Group Full timeOverview:The Sales Operations Sr. Analyst is focused on supporting the optimization and utilization of the sales enablement tools within Employee Benefits Solutions (EBS). In partnership with Sales Enablement and Enterprise Technology, this role will support issue resolution, project work, enhancement requests, and CRM data and field health for EBS. In...
-
Strategic Financial Analyst
1 day ago
Lake Forest, California, United States TA Resources LLC Full timeAt TA Resources LLC, we're revolutionizing traditional staffing and HR consulting to cater to the unique needs of small to mid-size businesses. Our focus is on delivering tailored solutions that drive growth.We're currently searching for a Strategic Financial Analyst to join our client in Lake Forest, IL. This full-time office role presents an exciting...
-
Operational Healthcare Strategist
3 weeks ago
Lake Forest, Illinois, United States Northwestern Memorial Healthcare Full timeJob OverviewThis is a highly specialized role that plays a crucial part in the success of our managed care operations at Northwestern Memorial Healthcare. The Senior Operations Analyst Managed Care will be responsible for overseeing the operationalization of contracts and ensuring seamless integration with internal departments.
-
Behavior Analyst Specialist
3 weeks ago
Lake Forest, California, United States Sunbelt Staffing Full timeSunbelt Staffing, a leading provider of staffing solutions, is seeking a highly skilled Board Certified Behavior Analyst (BCBA) to join our team in Lake Forest, IL.Job OverviewWe are looking for a dedicated professional with a minimum of 1+ years experience as a Behavior Specialist to work on a full-time and contracted basis. The ideal candidate will possess...
-
Operations Analyst
2 weeks ago
Salt Lake City, United States Spectraforce Technologies Full timePosition Title: Operations AnalystLocation: Salt Lake City, UTDuration: 5+ MonthsJob Description:The External Investing Group (XIG) provides investors with investment and advisory solutions, across leading hedge fund managers, private equity funds, real estate managers, and traditional long-only managers. XIG manages globally diversified programs, targeted...
-
Analyst- Data Science
3 weeks ago
Lake Forest, United States Packaging Corporation of America Full timeAnalyst- Data Science Lake Forest, IL 60045, USA Req 21164 Wednesday, December 4, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper...
-
Operations Research Analyst
2 days ago
Devils Lake, North Dakota, United States Devils Lake, ND Area Jobs Full timeCompany OverviewHisun Pharmaceuticals USA Inc. is a leading pharmaceutical company that specializes in the development and manufacturing of high-quality medications.">Job DescriptionWe are seeking an experienced Operations Research Analyst to join our team in Devils Lake, ND Area. As an Operations Research Analyst, you will be responsible for analyzing...
-
Behavioral Analyst Position in Autism Care
3 weeks ago
Lake Forest, California, United States Developmental Pathways Inc. Full timeCompany Overview:Developmental Pathways Inc. is a leading organization dedicated to providing exceptional care and support services for individuals with autism and their families.We are committed to delivering high-quality, client-centered programs that promote growth, independence, and well-being.Salary: $45-$50 per hourJob Description:We are seeking a...
-
Senior Project Controls Analyst
3 weeks ago
Lake Forest, United States Primoris Full timeSenior Project Cost Controls Analyst - ARB, Inc. Job Summary We are seeking a highly motivated and experienced Project Controls Cost Analyst Level 3 to join our team. The successful candidate will be a direct hire and be responsible for analyzing and reporting project cost data, preparing cost estimates, and developing cost control procedures. The individual...
-
Senior Project Controls Analyst
3 weeks ago
Lake Forest, United States Primoris Full timeSenior Project Cost Controls Analyst - ARB, Inc. Job Summary We are seeking a highly motivated and experienced Senior Project Controls Cost Analyst (Level 3) to join our team. The successful candidate will be a direct hire and be responsible for analyzing and reporting project cost data, preparing cost estimates, and developing cost control procedures. The...
-
Operations Analyst
2 months ago
Salt Lake City, United States Spectraforce Technologies Inc. Full timeJob DescriptionJob DescriptionPosition Title: Operations AnalystLocation: Cohoes, NYDuration: 11+ MonthsJob Description:Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements.Coordinate and process team specific tasks as requested by the business.Perform quality...
-
Pricing Analyst
4 weeks ago
Lake Forest, United States Toshiba America Business Solutions Full timeDescription Pricing Analyst Salary Range: $66,560.00 to $70,000.00 depending on experience. Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Pricing Analyst to work at our headquarters located in Lake Forest, CA. Toshiba is an industry leader in, document management and security, managed print services,...
-
Analyst- Data Science
3 weeks ago
Lake Forest, United States Packaging Corporation of America Full timeAnalyst- Data ScienceLake Forest, IL 60045, USA Req #21164Wednesday, December 4, 2024As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper...
-
Security Awareness Analyst
4 weeks ago
Lake Forest, United States Trustmark Full timeTrustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people,...
-
HR Data Analyst
3 weeks ago
Lake Forest, Illinois, United States Consumers Credit Union Full timeOverviewCareer Opportunities at Consumers Credit Union: Join our team as an HR Data Analyst to play a pivotal role in driving business success through data-driven insights. Our not-for-profit, member-owned credit union is dedicated to serving over 220,000 members across Illinois.About the Role:We are seeking a highly skilled HR Data Analyst with expertise in...