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Guest Relations Representative

4 months ago

Jackson, United States Six Flags Great Adventure Full time

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Duties & Responsibilities:

  • Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
  • Handle all Guest concerns including: park information, compliments, and complaints received via phone, email, or in person.
  • Utilize multiple strategies in order to obtain the result and providing the best Guest Recovery to the guest.
  • Offer appropriate compensation based on the guest concern
  • Operate a register within Six Flags guidelines
  • Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
  • Work in various locations such as Guest Relations, Membership Services, and The Flash Pass building. 
  • Answer Guest questions and give proper guidance when necessary
  • Promote the park with the utmost enthusiasm and pride while interacting with Guests.
  • Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
  • Ensure that image, cleanliness, and courtesy standard requirements are met

Qualities of a Successful Guest Relations Representative:

  • Must possess above average communication skills.
  • Must possess knowledge of computers and adapt to changes within computer software applications.
  • Must possess an organized approach to work with the ability to multi-task.
  • Must be able to work efficiently in a fast-paced and ever changing environment.
  • Must be able to quickly adapt to and enforce changing policies and procedures.
  • Must be willing to actively engage guests while promoting our company mantra.
  • Outgoing personality with a willingness to approach and actively engage guests

 Additional Requirements:

  • At least 15 years of age
  • Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual a plus.
  • Available to work flexible hours including nights, weekends, and holidays.
  • Requires continuous sitting or standing, bending, eye/hand coordination, near vision, walking, lifting, hearing and speech.
  • Requires frequent kneeling, manual dexterity, gross motor skills, and color definition. Requires the use of a telephone.
  • Must be able to stand/walk for up to 6 hours at a time and as many as 14 hours a day.

 

Six Flags Entertainment Corporation is the world’s largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages.

What's in it for you?

  • Free food for Memorial Day, Fourth of July and Labor Day
  • Exclusive Rides parties for all employees
  • Scholarship Opportunities
  • Professional Development
  • Complimentary tickets
  • In-Park discounts and more