Technical Support Specialist

2 weeks ago

Sioux Falls, United States Manpower Full time

Our client, a leading provider in the SaaS industry, is seeking a Help Desk Technician to join their team. As a Help Desk Technician, you will be part of the IT Department supporting customer onboarding and technical support teams. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Help Desk Technician
Location: Sioux Falls, SD
Pay Range: $20.00 - $21.50 per hour

What’s the Job?

  1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  3. Set up, configure, and support kiosks, tablets, and other tech equipment as part of the customer onboarding process for the RightBytes SaaS solution.
  4. Document issues and solutions within a SharePoint/Microsoft Teams environment.
  5. Identify and suggest possible improvements to procedures.

What’s Needed?

  1. Associate’s degree in Information Technology or 1-3 years of related experience.
  2. Excellent written and verbal communication skills.
  3. Experience with MS Office products (Excel & Word) and configuring various tech equipment.
  4. Strong analytical skills and ability to perform basic math functions.
  5. Ability to work independently with minimal supervision and flexibility to work in a team environment.

What’s in it for me?

  1. Competitive pay rate of $20.00 - $21.50 per hour.
  2. Opportunity to work in a fast-paced, customer-focused environment.
  3. Gain hands-on experience with a leading SaaS solution.
  4. Supportive and energetic team culture.
  5. Temporary role with potential to extend or lead to permanent opportunities.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

 

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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