Guest Relations Manager

2 weeks ago

Austin, United States Torchy's Tacos Full time

Guest Relations Manager

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.  OUR MISSION: Be Damn Good. OUR VISION:

Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

 Here’s what we need:

Torchy's Tacos is looking for an outgoing, self-motivated, and organized professional to join our family at our home office in Austin, TX.  Ideal candidates should have previous Guest Relations experience, preferably in the restaurant or hospitality industry.  They will be responsible for establishing and leading guest relations initiatives for 100+ restaurants across the nation.

What you’ll be doing:

  • Manage all guest relations, guest feedback, and guest recovery initiatives for Torchy’s Tacos.
  • Monitor and ensure a response to all guest feedback, complaints, or questions received through the brand’s internal guest communication platforms including surveys, reviews, email, social media, direct calls, etc.
  • Make independent decisions to best resolve guest concerns, manage workload, and provide Damn Good guest experience with little to no supervision.
  • Partner with the appropriate cross-functional teams, or operations teams, on the desired response, to ensure guests receive accurate information in a timely manner.
  • Develop a database to share with internal teams for ongoing reporting on guest feedback.
  • Analyze feedback and provide strategic direction to continuously improve the guest experience across all restaurants, delivery, off-premise, and online company sales efforts.
  • Manage the Tell Torchy guest satisfaction survey strategy, reporting, resources, and content and oversee the existing partnership.
  • Partner with and support the social media team with daily monitoring & community management (with problem and crisis escalation as needed).
  • Ensure effective measurement of guest satisfaction metrics, gather insights, and make ongoing recommendations to enhance the overall guest experience.
  • Establish and manage all guest relations team infrastructure needs, resources and systems.
  • Communicate guest relations trends to advise leadership on company level, regional level and restaurant level performance trends.
  • Support operations team and coach as needed on effective problem resolution and best practices.
  • Work closely with operations and cross-functional teams to identify guest experience opportunities and develop plans and programs to improve and measure.
  • Stays current on industry trends, best practices, and emerging technologies related to guest relations, and online communication technology.
  • Special projects as assigned. 

QUE-SO…here’s what you’ll need:

 Minimum Qualifications

  • Bachelor’s degree OR equivalent work experience
  • Strong computer proficiency including Microsoft Office suite and other platforms.
  • Ability and willingness to work flexible hours as needed.
  • Excellent guest service, relationship building, and communication skills both written and verbal with a passion for hospitality.
  • Ability to confidently work independently with little to no supervision.
  • Strong organizational and problem-solving skills.
  • Ability to prioritize multiple tasks and meet deadlines.
  • Strong sense of responsibility and professional presentation.
  • Ability to resolve conflicts in a professional manner.
  • Must have the ability to work independently and under pressure; requires self-discipline, time management, and must be able to meet deadlines and schedules.
  • Experience working in a multiple-team environment with the ability to influence internal and external decision-makers.

Preferred Qualifications

  • Prior restaurant industry or guest relations experience.

Physical Requirements

  • Sits and stands for long periods of time
  • Repeats motions that may include hands, wrists, and/or fingers

Travel

  • Travel is not required for this role

 

Work Location

  • Remote Optional (Texas based)

 

 

  • Guest Relations Manager

    2 weeks ago

    Austin, United States Torchy's Tacos Full time

    Guest Relations ManagerThe Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION:Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.Heres what we need:Torchy's Tacos is...

  • Guest Relations Manager

    1 week ago

    Austin, United States Torchy's Tacos Full time

    Guest Relations ManagerThe Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.  OUR MISSION: Be Damn Good. OUR VISION:Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details. Here’s what we need:Torchy's...

  • Guest Relations Manager

    2 weeks ago

    Austin, TX, United States Torchy's Tacos Full time

    Guest Relations ManagerThe Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION:Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.Heres what we need:Torchy's Tacos is...

  • Guest Services Manager

    3 months ago

    Austin, United States University of Texas at Austin Full time

    Guest Experience Planning: Create a welcoming, safe, and enjoyable experience for all Texas Performing Arts guests by planning assigned aspects of TPAs public-facing operations. This includes parking, security, safety and access, food and beverage, on-site retail, and front-of-house facilities. Develop and maintain parking and traffic plans with the Guest...

  • Guest Service Manager

    1 month ago

    Austin, United States Crescent Hotels and Resorts Full time

    Description The Responsibility of the Guest Service Manager includes but not limited to: Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognized and that the Front Office department operates with a...

  • Guest Service Manager

    1 month ago

    Austin, United States Crescent Hotels & Resorts Full time

    Description The Responsibility of the Guest Service Manager includes but not limited to: * Oversee the entire Front Office operation to maintain high standards * Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement * Ensure regular and VIP Guests are recognized and that the Front Office department operates with a...

  • Guest Service Manager

    1 month ago

    Austin, United States Crescent Services Full time

    The Responsibility of the Guest Service Manager includes but not limited to: * Oversee the entire Front Office operation to maintain high standards * Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement * Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales...

  • Digital Services

    3 months ago

    Austin, United States Torchy's Tacos Full time

    Digital Services & Guest Loyalty Manager Who we are:The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION:  Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the...

  • Guest Services Coordinator

    5 days ago

    Austin, Texas, United States Fairfield Inn Austin South Full time

    Join Our TeamWe are looking for a highly motivated and customer-focused Front Desk Agent to join our team at Fairfield Inn Austin South. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.Responsibilities:Provide exceptional guest...

  • Guest Service Coordinator

    6 days ago

    Austin, Texas, United States aloft South Austin Full time

    Job Description:The Front Desk Agent is a key member of our front office team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure. The ideal candidate will...

  • Guest Experience Specialist

    5 days ago

    Austin, Texas, United States Carve American Grille Full time

    About Us:Carve American Grille is a reputable restaurant that values its employees and provides opportunities for growth and development. We strive to create a positive and inclusive work environment that encourages teamwork and collaboration. Our team members are dedicated to delivering exceptional customer service and building strong relationships with our...

  • Staff Relations Manager

    7 days ago

    Austin, Texas, United States Texas Parks and Wildlife Department Full time

    Job Summary:This role is a critical component of our team, responsible for maintaining a positive and productive work environment. As a Staff Relations Manager, you will be part of the State Parks Staff Services and Administration Program, working closely with the Program Director and counterparts in the Human Resources and Legal Division.Your primary focus...

  • Guest Service Support Expert

    1 month ago

    Austin, United States Marriott International, Inc Full time

    Additional InformationFull-Time, Serenade, Pay: $16.00/hourJob Number24194103Job CategoryFood and Beverage & CulinaryLocationW Austin, 200 Lavaca Street, Austin, Texas, United States, 78701VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...

  • Guest Service Support Expert

    1 month ago

    Austin, United States Marriott International, Inc Full time

    Additional InformationFull-Time, Serenade, Pay: $16.00/hourJob Number24194103Job CategoryFood and Beverage & CulinaryLocationW Austin, 200 Lavaca Street, Austin, Texas, United States, 78701VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...

  • Senior Guest Service Manager

    1 month ago

    Austin, United States Parking Management Services Full time

    Job DetailsJob Location Austin TX - Austin, TX DescriptionCompany: Parking Management Company - PMC Job Title: Senior Valet Parking Manager Position Type: Salary Pay: Salary + Bonus Opportunities PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior Valet Parking...

  • Guest Experience Specialist

    5 days ago

    Austin, Texas, United States Oak View Group Full time

    About UsOak View Group is committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. As a Guest Services Host, you will play a key role in creating a memorable experience for our guests. This part-time position includes evenings, weekends, and holidays, with a competitive hourly wage of...

  • WSS - Guest Services Ambassador 2

    7 months ago

    Austin, United States Sandpiper Property Management Full time

    Job Description: The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty. This role will typically work four "B"...

  • Public Relations Manager

    4 months ago

    Austin, United States Shop LC Full time $85,000 - $95,000

    ABOUT SHOP LCWe are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 5 Employees. Our products are sold through TV in over 80 Million homes through live 24/7 broadcasts, our website, Apps, Marketplaces, and through social media.We are the US retailing unit and a subsidiary of...

  • Guest Services Director

    5 days ago

    Austin, Texas, United States Pathfinder Hospitality Full time

    Role SummaryWe are seeking a skilled Front Desk Supervisor to lead our front desk team and provide exceptional guest service. This is a dynamic and fast-paced role that requires strong leadership and communication skills, as well as the ability to multitask and prioritize effectively. If you have a passion for hospitality and a knack for leadership, we want...

  • Guest Room Attendant

    1 month ago

    Austin, United States Crescent Hotels and Resorts Full time

    **Description** At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...