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Senior Guest Service Manager

2 months ago

Austin, United States Parking Management Services Full time
Job Details

Job Location
Austin TX - Austin, TX

Description

Company: Parking Management Company - PMC

Job Title: Senior Valet Parking Manager

Position Type: Salary

Pay: Salary + Bonus Opportunities

PMC, a rapidly growing valet parking company providing premium service to hotels, resorts, hospitals, and events across the US, seeks a driven Senior Valet Parking Manager to lead our team in delivering exceptional guest experiences. If you have hospitality passion, proven leadership ability, and a growth mindset, explore this opportunity to contribute to a fast-growing, inclusive company with competitive pay and benefits.

As a Valet Senior Guest Service Manager, you will play a pivotal role in overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest expectations. YResponsibilities include overseeing the hiring, training, and discipline/accountability of staff, cultivating relationships with associates and managing each account, handling revenue, payroll, and claims, and actively participating in shifts. This role is classified as a senior manager position and involves responsibilities across multiple sites.

Essential Duties and Responsibilities:
  • Work a minimum of 40 hours on-site at account(s).
  • Create the weekly valet schedule for assigned account(s).
  • Assume a leadership role for one primary site; coach and support the operations of 2-3 additional sites.
  • Bring 5+ years of experience in leading and managing large complex operations and/or 2+ years in multi-site leadership.
  • Lead the hiring, training, and discipline/accountability process for all staff.
  • Establish and maintain robust relationships with associates and clients at each assigned account while fostering a collaborative and positive working environment.
  • Work shifts, demonstrating proper key handling and overseeing the safe and efficient parking and retrieval of vehicles.
  • Serve as a player-coach, actively involved in day-to-day operations.
  • Ensure associates are compliant on all onboarding tasks, as well as professionally trained/certified before working their first shift.
  • Identify, coach, and train associates for internal promotion.
  • Conduct a weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by the established deadline.
  • Manage revenue, payroll, and claims to optimize financial performance.
  • Provide leadership and oversight to ensure associates consistently deliver high-quality service.
  • Be prepared for on-call problem-solving 24/7.
  • Perform other duties as assigned by Area Manager or Regional Director.
  • Use of personal cell phones may be required for work purposes.
Qualifications

Qualifications:
  • Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience
  • Proven track record of success in leading, motivating, and developing teams
  • Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Attention to detail and a commitment to maintaining the highest standards of service quality
  • Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management
  • Use of personal cell phones may be required for work purposes
  • This list is not all inclusive
Benefits:
  • Competitive salary commensurate with experience
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
  • Professional development opportunities, including training, conferences, and mentorship programs
Why Join PMC:
  • Career Growth: PMC offers continuous growth opportunities.
  • Dynamic Team: Be part of a dynamic and collaborative team environment.
  • Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace.
  • Portfolio Evolution: PMC's portfolio is expanding, offering new and exciting challenges.

How to Apply:

If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation We're eager to welcome the next member into our PMC family.

About Parking Management Company (PMC):

PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.

Our mission is to build strong relationships with clients through the highest standards of customer service.

For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com.

EEO/ADA:

Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.

PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.