Guest Services Coordinator

3 days ago


Austin, Texas, United States Fairfield Inn Austin South Full time
Join Our Team

We are looking for a highly motivated and customer-focused Front Desk Agent to join our team at Fairfield Inn Austin South. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.

Responsibilities:

  • Provide exceptional guest service, including greeting and registering guests, answering phone calls, and resolving issues promptly.
  • Manage front desk operations, including handling payments, issuing receipts, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel services, amenities, and local attractions.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate ability to multitask, be detail-oriented, and problem-solve effectively.
  • Excellent communication and interpersonal skills.


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