Guest Experience Specialist

3 days ago


Austin, Texas, United States Oak View Group Full time
About Us
Oak View Group is committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. As a Guest Services Host, you will play a key role in creating a memorable experience for our guests. This part-time position includes evenings, weekends, and holidays, with a competitive hourly wage of $15.00. You will be responsible for welcoming guests, assisting with questions and requests, and performing thorough ticket checks and scans to ensure valid access into the arena. If you have excellent communication skills, a positive attitude, and a team-driven mindset, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**
* Provide exceptional service to guests at all arena events
* Manage lines and provide directions to ticketed seats and other arena locations
* Respond to and/or escalate guest complaints, concerns, and compliments
* Assist guests with reasonable requests for accommodations
* Maintain clear portals, aisles, and access paths for guests, staff, and emergency services

**What We Offer:**
* Competitive hourly wage of $15.00
* 401(k) savings plan and 401(k) matching
* One hour of accrued paid leave per 30 hours worked, up to 48 hours per year

We are an equal opportunities employer and welcome applications from diverse candidates.

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