![Intrust Financial Corporation](https://media.trabajo.org/img/noimg.jpg)
Digital Customer Service Representative
2 months ago
** Digital Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** DIGIT002046 Showing 1 location **Job Details**
**Description**
**At INTRUST Bank, principles and performance go hand in hand.** We hire for character and commitment because we believe a focus on values contributes to a healthy and positive culture where employees are celebrated for their individual potential, unique talents are further developed, and positive relationships are fostered. This philosophy has guided us for more than 140 years, and the tradition continues today.
Job Summary: The Digital Customer Service Representative is responsible for answering inbound calls, emails, and chats from customers in addition to completing tasks related to digital products including online and mobile banking. Responds to and resolves customer inquiries in a friendly and timely manner with one-call resolution. Expands customer relationships through needs-based consulting. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all he or she does in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUSTs character qualities.
Essential Functions:
Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
Responsible for own contributions and work as a team to meet 75% service level.
High level of time management, attendance, and punctuality.
Respond to all incoming inquiries and service customers accounts with one call resolution.
Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
Expand customer relationships through needs-based conversations and offering appropriate products and services.
Follow established procedures to prevent losses and identify potential fraud.
Recommend design changes for all digital products based on employee and customer feedback.
Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
Complete any other responsibilities as assigned.
Education and Experience: Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in customer service and/or banking with a minimum of 6 months call center experience.
Required Skills and Knowledge: Excellent customer service, telephone, and interpersonal skills. Knowledge of online and mobile banking product and services. Strong oral, written communication, and organizational skills. High level of time management, attendance, and punctuality. Ability to perform duties under frequent time pressures in highly interruptive conditions. Detail oriented and ability to multi-task. Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.
Required Licenses and/or Certifications: Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.
Physical Demands: Long periods of time will be spent viewing personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individuals protected category constitutes a bona fide occupational qualification.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
-
Customer Service Representative
3 weeks ago
Wichita, United States Spirit AeroSystems Full timeCustomer Interaction: Act as the primary liaison between the company and production customers, addressing product-related inquiries, tracing lost shipments, and clarifying customer orders for the shipping department. Order Management: Handle customer Customer Service Representative, Customer Service, Representative, Retail, Healthcare
-
Customer Service Representative
1 month ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Customer Service Representative
2 weeks ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
X customer service representative
2 weeks ago
Wichita, United States MCI Full Applicant Full timeWichita, KS JOB TYPE Part-Time PAY TYPES Hourly + Bonus SALARY $11.00 - $14.00 / hour Benefits & Perks LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required,...
-
Customer Service
3 months ago
Wichita, United States Used LTD Full timeCustomer Service / Customer Service / In-Side Sales Rep OPPORTUNITY INCLUDES EXISTING CLIENT BASE The Black Press News Media Group is seeking a full time Customer Service / In-Side Sales Representative for an immediate opening in our Surrey Head Office. We are seeking a strong communicator who is well organized, self- motivated, determined and detail...
-
Customer Experience
3 weeks ago
Wichita, United States Emprise Bank Full timeJob DescriptionJob DescriptionAt Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are currently seeking a Digital Expert to join our Customer Experience team in Wichita, KS. As...
-
Customer Experience
2 months ago
Wichita, United States Emprise Bank Full timeJob DescriptionJob DescriptionAt Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are currently seeking a Digital Expert to join our Customer Experience team in Wichita, KS. As...
-
Bilingual Customer Service Representative
2 weeks ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Bilingual Customer Service Representative
2 months ago
Wichita, United States MCI Careers Full timeLOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...
-
Customer Service Representative
2 weeks ago
Wichita, United States MCI Military Recruitment Full timePOSITION OVERVIEW: ... --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and...
-
Customer Service Representative
1 month ago
Wichita, United States MCI Military Recruitment Full timePOSITION OVERVIEW: ... --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and...
-
Customer Service Representative
2 weeks ago
Wichita, United States U-Haul Full timeLocation: 600 Holland St, Wichita, Kansas 67209 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
4X10 Customer Service Representative
2 months ago
Wichita, United States Mass Markets Full time4 X 10 CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS - We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector s Customer Service, Customer Service Representative, Technical Support, Representative, Customer Experience,...
-
Customer Service Representative
2 months ago
Wichita, United States Lavelle Industries Full time** Lavelle Industries** ** Customer Service Representative** Burlington, WI 53105 **Join our team of Toilet Geniuses!** Lavelle Industries, an expert in the plumbing industry and a leader in manufacturing high quality performance rubber parts, is looking for a *Customer Service Representative* to work in our Burlington facility. A highly visible position...
-
Customer Service Representative
2 weeks ago
Wichita, United States Hunter Recruitment Advisors Full timeCustomer Service RepresentativeDo you love helping others? Do you like to be busy? Are you looking for a job with a company that truly values you? We may have the perfect position for you! We are a thriving company looking for a customer service representative to join our team in our Wichita office. This person will drive customer satisfaction by fielding...
-
Customer Service Representative
2 weeks ago
Wichita, United States Hunter Recruitment Advisors Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeDo you love helping others? Do you like to be busy? Are you looking for a job with a company that truly values you? We may have the perfect position for you!We are a thriving company looking for a customer service representative to join our team in our Wichita office. This person will drive...
-
Customer Service Representative
2 weeks ago
Wichita, United States Cerulean Consulting Full time $41,500 - $48,000Job DescriptionJob DescriptionCerulean Consulting is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...
-
Customer Service Representative
3 weeks ago
Wichita, United States Cerulean Consulting Full timeJob DescriptionJob DescriptionCerulean Consulting is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...
-
Customer Service Representative
1 week ago
Wichita, United States Cerulean Consulting Full time $41,500 - $48,000Job DescriptionJob DescriptionCerulean Consulting is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...
-
Customer Service Representative
1 month ago
Wichita, United States Cerulean Consulting Full timeJob DescriptionJob DescriptionCerulean Consulting is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...