Customer Service Representative

4 weeks ago

Wichita, United States Verus Aerospace Full time

When you join the Verus Aerospace team, you are more than a number – you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers. Position Summary Responds to customer's inquiries or complaints regarding company's products or services. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Position requires a thorough knowledge of company policies, procedures, products and services. Essential Duties and Responsibilities Know and follow general company and corporate policies and procedures. Know, understand, and follow department policies and procedures. Receives, reviews, and loads customer orders into our ERP system. Report to work on time, follow instructions from supervisor or management, interact well with co-workers, understand and follow work rules and procedures. Other various duties as needed or as assigned. Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or general education degree (GED) preferred. Knowledge, Skills and Abilities: Computer Skills To perform this job successfully, an individual should possess basic computer proficiency and functional knowledge with applications and activities including (but not limited to): Basic computer navigation and utilization skills. Language Skills Ability to read and write the English language. Basic reading skills. Must be able to follow directions. Other Skills Ability to perform work accurately and thoroughly. Ability to use thinking and reading to solve a problem. Physical and Environmental Demands Manufacturing environment may be exposed to noise levels, dust, grime, and heat. Must wear appropriate personal protective equipment. Equal Employment Opportunity Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. ITAR Requirements To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR 120.15). E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr

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