Remote Customer Service and Technical Support

3 weeks ago


Melbourne, United States Stefanini Full time

Who we are For 35 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). IT Platinum Concierge for Customer Center Show Room and Executive Leadership Provide White Glove IT and Technical Support to Executive Team Provide IT Concierge Service to customers and visitor Attend to Major Events IT Demands and Vendor coordination Provide Windows, software, and hardware support, onsite in a corporate environment Diagnose, troubleshoot, and implement fixes for a variety of technology Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Manage workload via ticketing software Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing



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