Vehicle Access Control Technology Technical Support Specialist

3 weeks ago

Melbourne, United States Q-SAQ INC Full time
Job DescriptionJob Description

Q-SAQ, INC is a financially sound US organization specializing in the vehicular and pedestrian access control market. With over 35 years of experience in the parking and access control industries, we prioritize excellent product quality and support for our clients. We believe that every customer is important and strive to keep their business by offering a fine selection of high-quality products, combined with exceptional service and customer satisfaction.

 Role Description
 
This is a full-time hybrid role for a Vehicle Access Control Technology Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. The role will be located in Melbourne, FL, with flexibility for remote work.
 

 

Major duties and responsibilities:

 

  • Provides technical support and troubleshooting. Monitors and responds to support phone calls and emails. 
  • Analyzes specifications for new hardware and software. Tests equipment and software. 
  • Communicates with vendors, other technicians, and customers.
  • Generates documentation on resolution of technical issues on various technologies.
  • Performs related work as required.
  • Ability to communicate technical expertise to all levels of technology users.
  • Assist contractors/technicians to find and troubleshoot various parts of the system.
  • Test and evaluate hardware and software to determine efficiency and reliability
  • A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval. A minimum of three days in the office per week is required.


 Qualifications
 
 

  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction
  • Excellent problem-solving ability
  • Strong communication skills
  • Attention to detail
  • Familiarity with vehicle access control systems
  • Prior experience in a customer support role is beneficial

Benefits:

-        401K matching

-        Health Insurance

-        Dental and Vision

-        Life insurance

Company DescriptionQ-SAQ INC a vehicle barrier gate expert. Q-SAQ, Inc. is an established and sound US organization focusing on the vehicular access control market. We can provide total access solutions for all your needs. The company’s foundation was built on over 25 years of experience in the parking and access control industries. Family owned and operated, our number one goal is to provide clients with excellent product quality and support from day one.

Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we offer.

Our ELKA barrier arm gates are the finest products on the market providing an exceptionally reliable and maintenance free experience. We offer several options of our ELKA automatic gates as well as access control components and complete solutions.Company DescriptionQ-SAQ INC a vehicle barrier gate expert. Q-SAQ, Inc. is an established and sound US organization focusing on the vehicular access control market. We can provide total access solutions for all your needs. The company’s foundation was built on over 25 years of experience in the parking and access control industries. Family owned and operated, our number one goal is to provide clients with excellent product quality and support from day one.\r
\r
Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we offer.\r
\r
Our ELKA barrier arm gates are the finest products on the market providing an exceptionally reliable and maintenance free experience. We offer several options of our ELKA automatic gates as well as access control components and complete solutions.

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